Melissa Round
Chinchilla,QLD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dan Murphy's Endeavour Group
Coolum Beach, QLD
10.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Assistant Manager - Rural Development
Balonne Shire Council
Saint George , QLD
05.2024 - 08.2024
- Ensured compliance with industry standards in all aspects of project delivery process.
- Built strong relationships with clients by providing excellent customer service.
- Documented changes in scope, budgets, schedule and resources throughout the duration of a given project.
- Analyzed data collected during various phases of the project lifecycle and made recommendations accordingly.
- Identified opportunities for process improvements through careful analysis of existing procedures.
- Resolved conflicts among team members while maintaining effective working relationships.
- Led weekly project status meetings to review progress and address any issues or concerns.
- Coordinated communication between stakeholders throughout the life cycle of the project.
- Managed project teams to ensure successful and timely completion of projects.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Project Coordinator
Gulf Savannah NRM
Georgetown, QLD
01.2023 - 06.2023
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Managed communication channels between various teams involved in the execution of complex projects.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Conducted risk assessments and identified potential issues that could affect project success.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Liaised between departments, vendors and clients to monitor project expenses.
- Created and maintained project documentation to drive transparency with stakeholders.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Submitted budget estimates, progress reports and cost tracking reports.
- Created project status presentations for delivery to customers or project personnel.
Education
Diploma - Aviation
TAFE Queensland
Caboolture, QLD12-2024
Master of Science - Environmental Science
The University of Queensland
Saint Lucia, QLD12-2023
Bachelor of Science - Environmental Science
Griffith University
Nathan, QLD07-2019
Certificate IV - Project Management
TAFE Queensland
South Brisbane Queensland06-2019
Skills
- Data Entry
- Account updating
- Call Management
- Report Generation
- Meeting Coordination
- Stakeholder Management
- Community Engagement
- Interpersonal Skills
- Time Management
- Attention to Detail
- Decision-Making
- Written Communication
- Multitasking
- Team building
- Self Motivation
- Policy Review
- Teamwork and Collaboration
- Problem-solving aptitude
- Analytical Skills
- Problem-Solving
Certification
· White Card
· CPR & First Aid 2024
· QTLT: Excavator Operator; Front-end Loader Operator; Skid Steer Operator; Water Truck Operator
· Open Drivers Licence: CO; RO; PWC; 4x4 and Open Water Scuba Diver
Accomplishments
Local Government Management Australia Regional Council Challenge (Balonne Shire Council Team participant).
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - Rural Development
Balonne Shire Council
05.2024 - 08.2024
Customer Service Representative
Dan Murphy's Endeavour Group
10.2023 - Current
Project Coordinator
Gulf Savannah NRM
01.2023 - 06.2023
Diploma - Aviation
TAFE Queensland
Master of Science - Environmental Science
The University of Queensland
Bachelor of Science - Environmental Science
Griffith University
Certificate IV - Project Management
TAFE Queensland
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