Melissa Scarpa
Ocean Grove
Summary
Dynamic leader with a proven track record at the City of Greater Geelong, adept in training delivery and fostering effective communication. Excelled in enhancing My Aged Care assessment processes and NDIS participant support, demonstrating exceptional organization skills and problem-solving abilities. Achieved continuous team improvement and client satisfaction through strategic planning and empathetic stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Regional Assessment Officer Team Leader
City of Greater Geelong
04.2024 - 07.2024
- Ensured compliance with state and federal regulations regarding My Aged Care assessments through meticulous record keeping and reporting procedures.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Organised professional development workshops, equipping staff with the necessary skills for effective assessment implementation.
- Established a culture of continuous improvement within the team by promoting best practices in My Aged Care assessments.
- Supported a team of 10 assessment officers through redundancy and end of contract processes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
NDIS Liaison Officer
City of Greater Geelong
04.2023 - 04.2024
- Established effective communication channels by collaborating with various departments and stakeholders.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
- Gathered, organized and input information into digital database.
- Assisting potential NDIS participants to apply for NDIS funding and understand the process and limitations of that funding.
- Conducted research and analysis to support decision making in strategic planning processes.
Regional Assesssment Officer Team Leader
City of Greater Geelong
04.2018 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanour by staying calm when addressing unhappy or angry clients.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assessment and Review Officer
City of Greater Geelong
11.2013 - 04.2017
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assessment of clients within the local community to refer through to relevant service providers to allow clients to remain living safely at home as safely and independently as possible.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assessments.
- Conversed with internal and external stakeholders to ensure best outcome for client.
- Managed client and family disappointment in services that were not available with empathy and a strong understanding of funding restrictions.
Education
Certificate - Integrated Assessment Tool Assessor Certificate
My Aged Care
Melbourne, VIC06-2024
Statement of Attainment - Provide CPR
Life Saving Victoria
Melbourne, VIC10-2023
Diploma - Diploma of Community Services
Australian College of Applied Psychology
Melbourne, VIC04-2018
Skills
- Training delivery
- Organisation skills
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Effective communication
Timeline
Regional Assessment Officer Team Leader
City of Greater Geelong
04.2024 - 07.2024
NDIS Liaison Officer
City of Greater Geelong
04.2023 - 04.2024
Regional Assesssment Officer Team Leader
City of Greater Geelong
04.2018 - 04.2023
Assessment and Review Officer
City of Greater Geelong
11.2013 - 04.2017
Certificate - Integrated Assessment Tool Assessor Certificate
My Aged Care
Statement of Attainment - Provide CPR
Life Saving Victoria
Diploma - Diploma of Community Services
Australian College of Applied Psychology
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