Melissa Schipano
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Early Childhood Educator Assistant
Smiling Children Early Learning Centre
11.2022 - 03.2023
- Assisted lead educators in creating a stimulating and inclusive learning environment for children, ensuring their physical, emotional, and cognitive needs were met.
- Facilitated age-appropriate activities and supervised play, promoting social, emotional, and cognitive development.
- Contributed to the maintenance of a safe and organized classroom, assisting with materials preparation and cleanliness to ensure a conducive learning space.
- Collaborated closely with lead educators and parents, fostering open communication to support the children's growth, address concerns, and maintain a positive educational experience.
In-Home Nanny
Virtual Personal Management
04.2022 - 07.2022
- Provided attentive and nurturing in-home childcare for three children, ensuring their safety, well-being, and developmental needs were met.
- Created a stimulating environment by designing and implementing age-appropriate activities and fostering a love for learning.
- Maintained a structured routine that included meal preparation, transportation to activities, and homework assistance, promoting consistency and growth.
- Collaborated effectively with parents through open communication, addressing the children's progress, needs, and any concerns to ensure a cohesive caregiving approach.
Early Childhood Educator
Smiling Children Early Learning Centre
03.2021 - 03.2022
- Delivered comprehensive early childhood education, designing and implementing developmentally appropriate curricula to foster the social, emotional, and cognitive growth of young learners.
- Cultivated a nurturing and inclusive classroom environment, promoting a sense of belonging and engagement among children, families, and fellow educators.
- Conducted ongoing assessments to track each child's progress and development, tailoring instruction and interventions to meet individual needs.
- Demonstrated leadership and teamwork by collaborating with colleagues, mentoring assistant educators, and actively participating in staff meetings and professional development opportunities to continuously enhance teaching practices.
Customer Care Consultant
Albi Imports
08.2020 - 12.2020
- Provided exceptional customer service to wholesale clients, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction with a focus on maintaining and growing long-term relationships.
- Acted as a knowledgeable product expert, offering guidance and recommendations on wholesale home decor items, facilitating the order process, and assisting clients with product selection and customization.
- Effectively managed order fulfillment, overseeing order entry, tracking, and ensuring accurate and on-time deliveries to meet customer expectations while maintaining efficient inventory management.
- Collaborated closely with cross-functional teams, including sales, logistics, and product development, to streamline communication, resolve customer concerns, and proactively address product quality and availability issues, contributing to improved customer experiences.
Accounts Receivable Officer
James Dunlop Textiles
06.2017 - 07.2020
- Effectively managed the company's debt collection efforts, following established procedures to recover outstanding payments from customers in a timely and efficient manner.
- Utilized strong communication and negotiation skills to engage with delinquent customers, resolve payment discrepancies, and establish mutually acceptable payment arrangements, resulting in increased debt recovery rates.
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence, to track progress and provide regular updates to management on the status of outstanding accounts.
- Collaborated closely with internal teams and external partners to identify root causes of payment issues, implement process improvements, and reduce instances of delinquent accounts, ultimately contributing to improved cash flow and reduced bad debt.
Receptionist
The Hiatt Group
03.2016 - 06.2017
- Managed front desk responsibilities, including greeting visitors, answering incoming calls, and providing information and assistance to clients, suppliers, and team members.
- Maintained organized and efficient office operations by handling general administrative tasks such as filing, data entry, and coordinating appointments and meetings.
- Played a crucial role in customer service, including assisting with inquiries, resolving issues, and processing orders, contributing to overall client satisfaction and business growth.
- Supported the wholesale clothing company's operations, including inventory management and liaising with the factory outlet, helping to ensure efficient supply chain processes and on-time deliveries to customers.
Customer Service Representative
Commonwealth Bank Head Office
09.2015 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Beauty Therapist
Prodigy Face Body Spa
10.2013 - 09.2015
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risks in a shared environment.
- Supported the reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Sales Assistant
Kmart
09.2009 - 10.2013
- Provided exceptional customer service to Kmart shoppers, offering assistance with product selection, answering inquiries, and ensuring a pleasant shopping experience.
- Operated cash registers and processed transactions accurately, including handling cash, credit, and electronic payments, while adhering to cash handling and security protocols.
- Maintained a clean and organized sales floor, restocking merchandise, arranging displays, and ensuring shelves were well-stocked to meet customer demand.
- Collaborated effectively with team members, including cashiers, stock associates, and supervisors, to optimize store operations, resolve customer issues, and contribute to a positive work environment.
Education
Diploma of Early Childhood And Care - Early Childhood Education
Practical Outcomes (Catalyst Education)
2022
Diploma - Beauty Therapy
Elly Lukas Beauty Therapy College
2013
Skills
- Office administration
- Spreadsheet management
- Customer and client relations
- Time management
- Scheduling
- Documentation and reporting
- Credit and collections
- Purchase orders organisation
- Recordkeeping
- Account Reconciliation
- Administrative Support
- Supervising staff
- Documentation and control
Timeline
Early Childhood Educator Assistant
Smiling Children Early Learning Centre
11.2022 - 03.2023
In-Home Nanny
Virtual Personal Management
04.2022 - 07.2022
Early Childhood Educator
Smiling Children Early Learning Centre
03.2021 - 03.2022
Customer Care Consultant
Albi Imports
08.2020 - 12.2020
Accounts Receivable Officer
James Dunlop Textiles
06.2017 - 07.2020
Receptionist
The Hiatt Group
03.2016 - 06.2017
Customer Service Representative
Commonwealth Bank Head Office
09.2015 - 03.2016
Beauty Therapist
Prodigy Face Body Spa
10.2013 - 09.2015
Sales Assistant
Kmart
09.2009 - 10.2013
Diploma of Early Childhood And Care - Early Childhood Education
Practical Outcomes (Catalyst Education)
Diploma - Beauty Therapy
Elly Lukas Beauty Therapy College
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