Melissa Scoble
Baldivis
Summary
As an employee, I like to work with different levels of challenges, and I envision my career in an industry that promotes initiative, creativity, and collaboration. I strive to continually learn and develop my skills, and I welcome any training opportunities that may be required.I am a very friendly, patient and hardworking mature female. I am a confident individual who can work autonomously and within a team environment and can contribute a wide range of skills that have developed across various industries. These include Administration, Finance and Health. I harness well-developed time management skills, and an enthusiastic and motivated individual.
I strive to challenge myself and be challenged within any work environment and demonstrate the many transferrable skills I have developed throughout my career.
I conduct myself in a professional manner and am experienced in adhering to codes of conduct,relevant government legislation and all standards of Occupational, Health and Safety.
Overview
5
5
years of professional experience
Work History
Patient Services Administrator
Fertility Specialists of Western Australia
10.2024 - Current
- Core objectives include the support of the patient services department operational management, effectiveness and efficiencies in the following areas: Positive and effective communications with patients, clinicians, other departments, management, external clients such as suppliers, counsellors, contractors.
- CF Patient Services Key Concepts.
- Opening and closing procedure.
- Meet and greet.
- Telephone management systems.
- Inbox management.
- Data entry and record management.
- Medicare billing, invoicing, quoting, receipting.
- Daily banking and reconciliation.
- Patient appointment and bookings.
- Patient registration.
- Patient pathway management.
- Distribution of reports and letters.
- Reception and waiting area upkeep.
- Ordering stock and supplies.
- Internal/external mail/parcel/asset distribution.
- Medical terminology.
- Compliance, continuous improvement and quality control.
- Internal audits and accreditation reporting.
Clinic Receptionist
Mawarnkarra Health Service
10.2023 - 10.2024
- Company Overview: Roebourne
- Provide a welcoming and safe environment for clients and visitors.
- Manage the client wait list efficiently and consistent with triaging policies.
- Assist as necessary with the specialist and allied health service bookings.
- Update patient contact, Medicare and other relevant details on a regular basis.
- Ensure that clients are provided with a high level of service by reception staff.
- Manage and direct telephone enquiries efficiently and appropriately.
- Manage follow-up appointments under the direction of clinical staff.
- Ensure that filing is performed accurately and in a timely manner.
- Archive client files consistent with the policies of the organisation.
- Ensure that all communications are dealt with professionally and consistent with policies and procedures.
- Attend to all administrative tasks efficiently and accurately.
- Manage patient requests for medical records transfer in or transfer out consistent with policies.
- Attend to administrative duties as assigned by the Senior Receptionist/Transport Coordinator.
- Demonstrate a good level of organisational skills.
- Work in collaboration with the Senior Receptionist/Transport Coordinator, Senior Registered Nurse and/or Senior Medical Officer on all relevant issues.
- Maintain the highest standards of professional conduct.
- Participate in and contribute to the successful outcomes of the organisation.
- Participate in research activities within the services as required.
- Participate in maintaining a safe working environment.
- Coach and develop new team members across policy and process to ensure a safe and streamline experience is delivered to key stakeholders.
Education Assistant
DEPARTMENT OF EDUCATION – WICKHAM PRIMARY SCHOOL
02.2022 - 10.2023
- Assist teacher in the delivery of planned education programs, including the operation of computers and digital technologies, and implements individual student or small group programs or demonstrations.
- Under teacher direction, assists in the implementation of specialized education programs.
- Communicate effectively with children, staff and parents.
- Develop positive and supportive relationships.
Education Assistant
ONE TREE COMMUNITY SERVICES- WICKHAM
03.2021 - 10.2022
- Developing positive and supportive relationships with children.
- Assist in the development, implementation and evaluation of programs which are based on the needs and interests of children whilst encouraging their input and participation.
- Liaising and interacting with families and other staff in educating and caring for children.
- Assist in ensuring the environment in which the children learn, and play is clean, hygienic and safe.
- Assist in facilitating play and encouraging children to try new experiences.
- Assisting to always provide adequate supervision.
- Communicating effectively with team members and contribute as a positive team member.
- Undertaking administrative tasks.
- Respond to illness, accidents and emergencies in accordance with company policies and procedures.
Creche Attendant
NINTIRRI COMMUNITY CENTRE
01.2020 - 12.2020
- Company Overview: TOM PRICE
- Supervision of Children 0-5 years.
- Creating a safe, secure, welcoming and child friendly environment.
- Compliance with all local government compliance.
- Give excellent communication to all parties involved with area of work and strong ability to be part of a team.
- TOM PRICE
Education
Certificate 4 -
Business Administration
Certificate 3 -
Early Childhood Education and Care
Certificate 2 - Childcare
Community Services
Skills
- Medical terminology
- Data entry
- Compliance management
- Telephone management
- Appointment scheduling
- Customer service
- Record management
- Conflict resolution
- Team collaboration
- Time management
- Organizational skills
- Effective communication
- Problem solving
- Data confidentiality
- Office administration
- Recordkeeping and file management
- Document control
- Problem-solving abilities
- Professionalism
- Attention to detail
- Reliability
References
- Kaylea Harrison, Personal Reference, 0438 529 532
- Denise Cobbo, Senior Medical Receptionist, 0436 107 302
- Shelly, Operations Manager FSWA, 0424 712 513
Contact
0408175088, amitymemphis@gmail.com
Qualifications And Awards
- Certificate 4 – Business Administration
- Certificate 3– Early Childhood Education and Care
- Certificate 2 – Community Services (Childcare)
- Food Handler Certificate
- First AID
- Provide first aid in an education and care setting
- Provide first aid
- Provide basic emergency life support
- Provide cardiopulmonary resuscitation
Timeline
Patient Services Administrator
Fertility Specialists of Western Australia
10.2024 - Current
Clinic Receptionist
Mawarnkarra Health Service
10.2023 - 10.2024
Education Assistant
DEPARTMENT OF EDUCATION – WICKHAM PRIMARY SCHOOL
02.2022 - 10.2023
Education Assistant
ONE TREE COMMUNITY SERVICES- WICKHAM
03.2021 - 10.2022
Creche Attendant
NINTIRRI COMMUNITY CENTRE
01.2020 - 12.2020
Certificate 4 -
Business Administration
Certificate 3 -
Early Childhood Education and Care
Certificate 2 - Childcare
Community Services