Melissa Shea
Mudgeeraba,QLD
Summary
Highly skilled in customer service. Provide exceptional support to staff. Consistently meeting deadlines and effectively prioritizing multiple tasks, both independently and as part of a team. Maintaining a keen attention to detail under pressure, always seeking innovative solutions to challenges. Committed to excellence and continuous improvement in chosen field.
Overview
18
18
years of professional experience
Work History
Account Receivable Officer
Robina State High School
11.2017 - Current
Uniform Shop Coordinator
Robina State High School P&C
07.2017 - 11.2017
- Provided exceptional customer service while consistently meeting or exceeding sales goals set by management.
- Maintaining Flexi schools online ordering program
- Maintained a clean, organised, and inviting shop environment to maximize customer satisfaction.
- Monitored sales data to identify trends, adjust inventory levels accordingly, and anticipate future customer needs.
- Managed vendor relationships to ensure timely delivery of products and negotiate favorable pricing terms.
- Coordinated daily shop operations, ensuring a smooth workflow and timely completion of tasks.
Property Inspector
National Rental Inspections
04.2017 - 07.2017
- Conducted comprehensive property inspections for various residential and commercial properties.
- Reporting back to Real Estate agent.
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Identified potential safety hazards and code violations, recommending appropriate corrective actions.
Uniform Shop Coordinator (Volunteer Position)
Star of the Sea Catholic Primary School
02.2007 - 09.2016
- Customer Service
- Maintaining Flexi schools online ordering program
- Ordering and maintaining stock levels
- Conducting stock takes
- Reporting to P&F monthly
- Coordinated daily shop operations, ensuring smooth workflow and timely completion of tasks.
- Provided exceptional customer service while consistently meeting or exceeding sales goals set by the P&F Committee
- Enhanced customer satisfaction with quick and effective resolution of complaints and inquiries.
- Maintained a clean, organized, and inviting shop environment to maximize customer satisfaction.
Personal Assistant/Applications Manager
LJ Hooker Gladstone
10.2012 - 02.2016
- Personal Assistant to Company Director
- Processing of Rental Applications
- Advertising and Interviewing potential new staff
- Reception duties
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Sales Assistant
Sportspower Gladstone
02.2011 - 09.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experiences for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Certificate - Health & Safety Advisor
Department of Education
Queensland07.2024
Diploma - Leadership & Management
Tafe
Queensland06.2023
Diploma - Business
Tafe
Queensland06.2023
High School Cetificate - HSC
St Patrick's College
Launceston, Tasmania12.1990
Skills
- Process and maintain workplace information
- Deliver a service/provide information
- Prepare and process financial/business documents
- Follow OHS policies and procedures
- Communicate in the workplace
Volunteered Positions
- Treasurer Gladstone C&K Kindergarten
- Uniform Shop Coordinator 8 years Star of the Sea Catholic Primary School
- Junior Coordinator 4 years The Glen Cricket Club
- Gold Coast Marathon 25klm water station
- Kokoda Challenge Gold Coast check point
References
- Mr Ben Weeks, Principal Robina State High School, 07 55623444, bweeks12@eq.edu.au
- Mrs Robyn Fechner, Business Manager Robian State High School, 07 55623444, rfech2@eq.edu.au
Hobbies and Interests
Camping, fishing and Sport
Timeline
Account Receivable Officer
Robina State High School
11.2017 - Current
Uniform Shop Coordinator
Robina State High School P&C
07.2017 - 11.2017
Property Inspector
National Rental Inspections
04.2017 - 07.2017
Personal Assistant/Applications Manager
LJ Hooker Gladstone
10.2012 - 02.2016
Sales Assistant
Sportspower Gladstone
02.2011 - 09.2012
Uniform Shop Coordinator (Volunteer Position)
Star of the Sea Catholic Primary School
02.2007 - 09.2016
Certificate - Health & Safety Advisor
Department of Education
Diploma - Leadership & Management
Tafe
Diploma - Business
Tafe
High School Cetificate - HSC
St Patrick's College
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