Melissa Slade

To find a challenging roll in Age Care.

After almost 16 years experience in age care, in a variety of employment opportunities and environments, where I have knowledge and skill to help others. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

• McDonalds, hostess, MM/DD/YY, MM/DD/YY
• Howard’s Storage World, Customer service officer, MM/DD/YY, MM/DD/YY
• Adventist Senior Living, Assistant in nursing, MM/DD/YY, MM/DD/YY
• Nurses now, Assistant in nursing, MM/DD/YY, MM/DD/YY

• NSW Driving License
• NDIS Check
• NSW Police Check
• First Aid Certificate

While having 16 years experience in the Customer Service field and completing courses associated in the given industries I possess compassion, empathy, ability to give personal centred care, build therapeutic relationships with difficult clients/customers whilst being a team player with exceptional verbal and written communication skills, the ability to support and solve customer/client concerns and issues while providing excellent outcomes and services for costumer and clients with a wide range of health issues. I have a clear understanding of cultural awareness and diversity. I have been exposed to critical thinking, whilst achieving high sales, Earning Top seller in my roll at Howard’s storage world/McDonalds the ability to work under pressure, achieve deadlines. I believe with the current skill set and knowledge I have gained I believe I would be a great asset to your Company.

• Product knowledge
• Rapport building on the call
• Communication
• Objective prevention
• Objective handling
• Demonstration skills
• Active listing
• Awareness to detail
• Documentation
• Assisting with medication
• Wound Care
• Problem solving and action
• Recognizing a deteriorating resident
• ACFI Documentation
• Advocating for resident’s
• Payments returns and exchanges
• Resolving product issues and educating customers to new technology
• Customer support
• Assisting with activity of daily living
• Documentation via care plans

• Manual handling
• Fire safety
• Infection control
• Elder abuse
• Bullying and harassment
• Hand hygiene
• Fall prevention

• Kim Tyson, Adventist Senior Living, 0435442240
• Belinda Felton, Howards Storage world, 0419902412
• Cathy Cook, Killarney court, Supervisor (through nurse’s now), 0422562333