Melissa Smith
10 Severn Place Spotswood ,New Plymouth
Summary
I am a motivated learner that's prides myself on providing high-quality service and care, with a positive attitude excellent interpersonal and relationships skills, the willingness to take on added responsibilities to meet goals.
Overview
17
17
years of professional experience
Work History
In Home Cleaner
Cleaning Angles
11.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Vacuumed rugs, carpeted and corridors.
Manager /Beauty Therapist
Platinum Lodge And Day Spa
06.2021 - 11.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal refutability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Designed skin, body and hair care packages for individual clients.
- Provided personalized care packages for clients daily from skincare to overall relaxation techniques.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Recommended specific hair and beauty products to meet individual customer needs.
- Followed up with customers to increase satisfaction with purchases and services.
Beauty Therapist
Illusion Day Spa
01.2019 - 05.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal refutability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences.
- Designed skin, body and hair care packages for individual clients.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Receptionist /Beauty Therapist
Devon House Of Beauty
04.2016 - 12.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Designed skin, body and hair care packages for individual clients.
- Provided personalized care packages for [Number] clients daily from skincare to overall relaxation techniques.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Retail Assistant
Pumpkin Patch
07.2013 - 11.2015
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Process sales, returns and gift card activations.
- Balanced and organized cash register by handling cash, counting change.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Early Childhood Teacher
Stratford Community Childcare
09.2009 - 10.2010
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviour.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised children through entire school day.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
- Incorporated music, art and literature into curriculum.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Developed and implemented behaviour management plans.
Early Childhood Teacher
Opunake Community Childcare
02.2008 - 08.2009
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Prepared materials for class activities and art projects.
- Encouraged and guided students struggling academically, delivering support and assistance.
- Monitored student behaviour in classrooms to promote safe learning environment.
- Developed and presented educational materials for students to learn about various topics.
- Planned and executed field trips and special events for students and teachers.
- Liaised between teachers and parents to help resolve issues or concerns.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Collaborated with instructors to develop engaging lesson plans.
Holiday Program Worker
Opunake Hoilday Park
01.2007 - 02.2008
- Supervised activities and events for large groups.
- Created safe and positive environment that was conducive to learning and entertaining activities.
- Assisted youth with special conditions to meet basic needs.
- Provided general program information and assistance.
Education
Diploma - Beauty Therapy
Beauty Therapy
New Plymouth 08.2020
Diploma - Early Childhood Education
University of Canterbury Extremal
Witt , New Plymouth 02.2011
High School Diploma -
Opunake High
Opunake , Taranaki, New Zealand 11.2008
Skills
- Team player
- Time punctual
- Customer focused/ serviced
- Safety and Cleanliness Standards
- Energy and Physical Stamina
- Excellent Verbal Communication
- Goal-Driven
- Multitasking and Organization
- Willingness to learn new skills
hobbies
- Spending time with my children/ Family
- Outdoor activities beach walks and fishing
- Home crafts and DIY
Timeline
In Home Cleaner
Cleaning Angles
11.2022 - Current
Manager /Beauty Therapist
Platinum Lodge And Day Spa
06.2021 - 11.2022
Beauty Therapist
Illusion Day Spa
01.2019 - 05.2021
Receptionist /Beauty Therapist
Devon House Of Beauty
04.2016 - 12.2018
Retail Assistant
Pumpkin Patch
07.2013 - 11.2015
Early Childhood Teacher
Stratford Community Childcare
09.2009 - 10.2010
Early Childhood Teacher
Opunake Community Childcare
02.2008 - 08.2009
Holiday Program Worker
Opunake Hoilday Park
01.2007 - 02.2008
Diploma - Beauty Therapy
Beauty Therapy
Diploma - Early Childhood Education
University of Canterbury Extremal
High School Diploma -
Opunake High
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