Melissa Snell

Spring Hill,NSW

Summary

Dynamic Post Mistress at Australia Post with expertise in database management and technical troubleshooting. Proven ability to enhance team performance through innovative solutions and effective time management. Committed to delivering exceptional customer service while ensuring safety compliance and operational efficiency. Recognized for fostering collaboration among diverse teams to achieve organizational goals.

Overview

years of professional experience

Work History

Post Mistress

Australia Post

Spring Hill

05.2015 - Current

Completed day-to-day duties accurately and efficiently.
Worked with cross-functional teams to achieve goals.
Operated equipment and machinery according to safety guidelines.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Updated and maintained databases with current information.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Day Program - Disability Services Manager

CareWest

Orange, NSW

04.2006 - 03.2015

Monitored service performance metrics to identify areas of improvement.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Conducted performance reviews and provided constructive feedback to staff members.
Reviewed customer billing statements for accuracy prior to release.
Created detailed reports on service activities for senior management review.
Created standard operating procedures for all service functions.
Trained new employees on the use of customer relationship management software systems.
Developed strategies for improving customer experience through enhanced product features or improved processes.
Ensured compliance with applicable laws and regulations related to services provided.
Negotiated contracts with vendors and suppliers to secure favorable terms.
Created employee work schedules to keep shifts properly staffed.
Established and enforced safety protocols to ensure a safe working environment for all employees.
Handled customer complaints and resolved issues promptly to maintain positive relationships.
Updated and maintained service records and documentation for compliance and quality assurance.
Addressed customer questions and concerns regarding products and services.
Conducted regular training sessions for staff on new technologies and customer service best practices.
Oversaw daily operations of the service department, including scheduling and workflow management.

Education

Diploma Community Services Welfare - Family And Community Services

Western Institute of TAFE

Orange, NSW 2800

12-1998

Skills

Database management
Technical troubleshooting
Equipment operation

Safety compliance
Time management
Customer relationship management

Affiliations

Gardening enthusiast
Craft and dried flower arrangements
Art gallery enthusiast

Timeline