Melissa Spiteri
South Yarra,VIC
Summary
Forward-thinking professional brining more than seven years of experience working for fast-paced physician practices. Melissa promotes business development and community profile by developing and maintaining strong, long-lasting customer relationships through handling management activities, effective communication and understanding of client needs. She is successful in forging partnerships with organizations and specialty practices to extend patient care reach. Melissa is an organised and dependable candidate successful at managing multiple priorities with a positive attitude. She has willingness to take on added responsibilities to meet team goals and is a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Brunswick Dentist
02.2022 - Current
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
Health Promotion Officer- Student Placement
Dental Health Services Victoria
08.2023 - 10.2023
- Enhanced community health by developing and implementing effective health promotion programs.
- Conducted comprehensive needs assessments for targeted communities, resulting in tailored interventions to address specific health concerns.
- Collaborated with interdisciplinary teams to plan, execute, and evaluate successful health promotion campaigns.
- Improved public awareness of available resources through the creation and distribution of informative materials.
- Facilitated stakeholder engagement and established strong relationships with local organizations, fostering partnerships for collaborative efforts in promoting healthy oral health habits.
- Monitored progress of ongoing projects by collecting data, analyzing outcomes and report evaluations allowing for continuous improvement in future programming efforts.
- Addressed social determinants of health through targeted outreach programs aimed at vulnerable populations.
- Served as a liaison between stakeholders in order to foster collaboration among diverse groups working towards common goals related to population health management.
- Presented findings from evaluation studies at conferences or meetings, contributing to wider knowledge sharing among professionals in the field.
Dental Front Office Receptionist
Seymour Dental Clinic
06.2016 - 02.2022
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Provided exceptional customer service through a warm and welcoming demeanour, promptly addressing patient inquiries and concerns.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
- Coordinated meetings or training sessions for dental team members as needed to ensure continuous professional development.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Completed patient referrals to other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Bachelor of Health Sciences - Public Health
La Trobe University
Bendigo, VIC10.2023
Certificate IV - Dental Assisting (Radiography)
Bendigo Regional Institute of TAFE
Bendigo, VIC09.2020
Certificate III - Dental Assisting
RMIT University
Melbourne, VIC10.2018
VCE -
Broadford Secondary College
Broadford, VIC12.2013
Skills
- Patient Education
- Patient Relations
- Procedure Support
- Inventory Management
- Office Management and Administration Duties
- Knowledgeable in MS Word, Outlook and Excel software
- Customer Service Orientation
- Interpersonal Communication
- Problem Solving Abilities
- Team Collaboration Abilities
- Maintaining Employee Records
- Customer Service
LICENSES AND COMPETENCIES
- Working With Children's Check.
- Police Check.
- Valid Victorian drivers license.
- First Aid Certificate.
- Dental Radiography license.
Timeline
Health Promotion Officer- Student Placement
Dental Health Services Victoria
08.2023 - 10.2023
Dental Assistant
Brunswick Dentist
02.2022 - Current
Dental Front Office Receptionist
Seymour Dental Clinic
06.2016 - 02.2022
Bachelor of Health Sciences - Public Health
La Trobe University
Certificate IV - Dental Assisting (Radiography)
Bendigo Regional Institute of TAFE
Certificate III - Dental Assisting
RMIT University
VCE -
Broadford Secondary College
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