Hi, I’m
Melissa Stafford
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
Work History
The Anchor Budgewoi
Manager | Owner
08.2013 - 05.2023
Job overview
- Staff - interviewing and training, to ending employment (voluntary | termination)
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Processed weekly payroll.
- Prepared, reported and paid BAS and Super to the ATO.
- Adjusted schedules to keep pace with our business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained essential relationships with customers and suppliers.
- Managed 15 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Cafe seated 80 people and increased sales 10% year on growth.
Leeton Shire Council
Roxy Community Theatre Manager
01.2011 - 01.2012
Job overview
- Maternity Leave Position
- Worked flexible hours; nights, weekends and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinating events such as movies, weddings, theatre productions, functions, tours and the annual Eisteddfod.
- Prepare rosters for staff
- Order films for screening
- Prepare and authorise purchase orders
- Updating records for council
- Management representative for Roxy Committee
- Maintain premises and report any faults
- Prepare hiring contracts and costs
- Authorise timesheets for staff
- Accomplished multiple tasks within established time frames.
- Obtained quotes and overseen a $160k theatre upgrade.
The Coffee Tree
Owner Manager
01.2009 - 01.2011
Job overview
- Management of 12 staff
- New business generation
- Increased sales by 15% within second year
- Consulted with clients for catering requirements (food allergies)
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs
- Prepared bank deposits and handled business sales, returns and transaction reports
- Interacted well with customers to build connections and nurture relationships
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new business
- Created exciting merchandising displays to catch attention of store customers
NAB-National Bank
Lead Teller / Service Adviser
01.2008 - 01.2009
Job overview
- Processing Credits / Debits from customers personal accounts
- Customer Service
- Identifying peoples banking needs, Opening accounts
- Balancing daily work
- Comply with privacy laws (Confidentiality)
- Meeting sales targets
- Merchandising / Display presentation
- Maintaining cash levels in branch
- Reconciling Office Suspense account
- Cold Calling
- Meet target requirements
- Completing quarterly compliance audits
- Comply with Policy and Procedures
- International currency/ Transfers
Casella Wines
Administrative Assistant
01.2007 - 07.2007
Job overview
- Electrical Administration
- Created purchase orders
- Assist the Electrical Manager / Team
- Obtain the best prices for parts and equipment
- Prepare complete orders for Accounts Payable
- Reconcile contractors timesheets for Accounts Department
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and breakdowns.
- Provided clerical support to the electrical team by data entry, copying, faxing and filing documents.
Education
Barista advanced training
Riverina Community CollegeLeeton, NSW
Certificate IV from Training And Assesment
2012
TAFE NSWOrange, NSW
Certificate I from Barista Training
2009
Swinburne University of TechnologyMelbourne, VIC
No Degree from Australian Financial Services Licence
2008
TAFELeeton, NSW
Certificate I from Digital Media
2007
TAFE NSWDeniliquin, NSW
Certificate III from Office Administration And Financial (MYOB)
1999
Skills
Specialized Programs
- ICOM - EBOBs - Siebel - SAP - Office - MYOB
- Fast learner
- Customer Relationship Management
- Verbal and Written Communication
- Team player, able to motivate others
- Problem solver
- Brilliant research skills
- Staff Management
- Budgeting and Cost Control
- Product Management and Branding
- Collaborate Cross-Functionally
- Income and Expense Management
- Negotiation
- Supplier Relations
- Issue and Conflict Resolution
Timeline
Manager | Owner
The Anchor Budgewoi
08.2013 - 05.2023
Roxy Community Theatre Manager
Leeton Shire Council
01.2011 - 01.2012
Owner Manager
The Coffee Tree
01.2009 - 01.2011
Lead Teller / Service Adviser
NAB-National Bank
01.2008 - 01.2009
Administrative Assistant
Casella Wines
01.2007 - 07.2007
Barista advanced training
Riverina Community College
Certificate IV from Training And Assesment
TAFE NSW
Certificate I from Barista Training
Swinburne University of Technology
No Degree from Australian Financial Services Licence
TAFE
Certificate I from Digital Media
TAFE NSW
Certificate III from Office Administration And Financial (MYOB)
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