Melissa Stafford
Halekulani,NSW
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset and committed to making meaningful contributions. Ready to help the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Manager | Owner
The Anchor Budgewoi
08.2013 - 05.2023
- Staff - interviewing and training, to ending employment (voluntary | termination)
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Processed weekly payroll.
- Prepared reports and paid BAS and Super to the ATO.
- Adjusted schedules to keep pace with our business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained essential relationships with customers and suppliers.
- Managed 20 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Cafe seated 120 people and increased sales 10% year on growth.
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
- Ensured compliance with industry regulations, maintaining legal standing as a responsible business owner.
- Maintained retail stock levels, presentation and rotation of stock (recovery)
- Worked within my team from front of house to dishes and cleaning.
- Upgraded cafe to larger premises. Negotiated new lease and expanded business from a 55 seated venue to 120 seated venue.
- Expanded product offerings through market research and customer feedback, resulting in increased sales.
Roxy Community Theatre Manager
Leeton Shire Council
01.2011 - 01.2012
- Maternity Leave Position
- Worked flexible hours; nights, weekends and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinating events such as movies, weddings, theatre productions, functions, tours and the annual Eisteddfod.
- Prepare rosters for staff
- Order films for screening
- Prepare and authorise purchase orders
- Updating records for council
- Management representative for Roxy Committee
- Maintain premises and report any faults
- Prepare hiring contracts and costs
- Authorise timesheets for staff
- Accomplished multiple tasks within established time frames.
- Obtained quotes and overseen a $160k theatre upgrade.
Owner Manager
The Coffee Tree
01.2009 - 01.2011
- Management of 12 staff
- New business generation
- Increased sales by 15% within second year
- Consulted with clients for catering requirements (food allergies)
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs
- Prepared bank deposits and handled business sales, returns and transaction reports
- Interacted well with customers to build connections and nurture relationships
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new business
- Created exciting merchandising displays to catch attention of store customers
Lead Teller / Service Adviser
NAB-National Bank
01.2008 - 01.2009
- Processing Credits / Debits from customers personal accounts
- Customer Service
- Identifying peoples banking needs, Opening accounts
- Balancing daily work
- Comply with privacy laws (Confidentiality)
- Meeting sales targets
- Merchandising / Display presentation
- Maintaining cash levels in branch
- Reconciling Office Suspense account
- Cold Calling
- Meet target requirements
- Completing quarterly compliance audits
- Comply with Policy and Procedures
- International currency/ Transfers
Administrative Assistant
Casella Wines
01.2006 - 01.2008
- Electrical Administration
- Created purchase orders
- Assist the Electrical Manager / Team
- Obtain the best prices for parts and equipment
- Prepare complete orders for Accounts Payable
- Reconcile contractors timesheets for Accounts Department
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and breakdowns.
- Provided clerical support to the electrical team by data entry, copying, faxing and filing documents.
Education
Barista advanced training -
Certificate IV - Training And Assesment
Riverina Community College
2012
No Degree - Australian Financial Services Licence
Swinburne University of Technology
Melbourne, VIC2008
Certificate I - Digital Media
TAFE
2007
Certificate III - Office Administration And Financial (MYOB)
TAFE NSW
1999
Skills
- Specialized Programs
- ICOM - EBOBs - Siebel - SAP - Office - MYOB
- Fast learner
- Customer Relationship Management
- Verbal and Written Communication
- Team player, able to motivate others
- Problem solver
- Brilliant research skills
- Staff Management
- Budgeting and Cost Control
- Product Management and Branding
- Collaborate Cross-Functionally
Timeline
Manager | Owner
The Anchor Budgewoi
08.2013 - 05.2023
Roxy Community Theatre Manager
Leeton Shire Council
01.2011 - 01.2012
Owner Manager
The Coffee Tree
01.2009 - 01.2011
Lead Teller / Service Adviser
NAB-National Bank
01.2008 - 01.2009
Administrative Assistant
Casella Wines
01.2006 - 01.2008
Certificate IV - Training And Assesment
Riverina Community College
No Degree - Australian Financial Services Licence
Swinburne University of Technology
Certificate I - Digital Media
TAFE
Certificate III - Office Administration And Financial (MYOB)
TAFE NSW
Barista advanced training -
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