MELISSA STEWART
Fraser Rise,VIC
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Sovereign Lives Victoria
01.2024 - Current
- Confidently owned the responsibilities as the primary contact for the office; recognised by clients and staff as a friendly and approachable personality and a reliably strong communicator
- Made an immediate impact in my role demonstrating my ability to broaden my value into greater responsibilities
- Managed holistic procurement requirements for the office including implementing a range of cost efficiencies
- Provided exceptional customer service by assisting with inquiries and concerns
- Supported our HR staff by providing a number of responsibilities including recruitment, inductions, employee record management and facilitating support for rostering meetings
- Responsible for and providing secretarial services such as sending memos, assisting with IT issues and posting announcements on the organisations online platform
- Responsible for organising staff events including quarterly meetings and staff lunches
- Assist the accounts division through the management of all coordinator expenses
- Managed all employee records across multiple platforms, including confidential information
- Provided administrative assistance across all departments of the organization
Assistant to Appraisers/Administration Assistant
Ray Bower Appraisal Services
01.2014 - 01.2020
- Company Overview: Windsor Ontario Canada
- First point of contact in person and by phone
- Filing and invoicing
- Assisted in report writing
- Independently researched and gathered all required property attributes including size, zoning, plans, maps, etc
- Managed procurement for all office supply requirements
- Direct client and customer relations with both private and public entities, including school boards, government agencies and major businesses
- Windsor Ontario Canada
Administration Assistant/Assistant Producer
Theatre Alive Inc.
01.2006 - 01.2013
- Company Overview: Windsor Ontario Canada
- Managed office administrative duties and handled all customer related services
- First point of contact in the office answering phone and email inquiries
- Created marketing designs and materials such as billboards, posters and radio/television
- Created and distributed media releases, program booklets and managed ad sales
- Managed mailings and membership database
- Bookkeeping and organization of financial records
- Coordinated fundraising events
- Managed website and online marketing efforts
- Windsor Ontario Canada
Pharmacist Assistant
Main Drug Mart
01.2009 - 09.2009
- Company Overview: Toronto Ontario Canada
- Customer service responsibilities such as filling prescriptions and assisting patients
- Utilized pharmacy computer systems managing patient health information
- Fast paced environment requiring excellent multi-tasking skills
- Handling cash and assisting with retail needs of customers
- Toronto Ontario Canada
Education
Photography -
Fanshawe College
London, Ontario01.2005
Bachelor of Arts (Honours) - Communication Studies
University of Windsor
Windsor, Ontario01.2003
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- PC and Mac operating systems
- Microsoft Office Suite
- MYP
Certification
- Working with Children Check
- National Police Check
- Manual Handling
- NDIS New Worker Induction Module
- NDIS Supporting Effective Communication
- NDIS Supporting Safe and Enjoyable Meals
- Infectious Control
Community Service
Werribee Park Heritage Orchard, 04/01/22, 02/29/24, Planting trees, weeding, potting, pruning, nursery organization, cutting and cataloguing scion, photography for WPHO website., Assist customers and attendees and customers at the Werribee Park Heritage Orchard and Rose Garden Festivals.
Timeline
Receptionist/Administrative Assistant
Sovereign Lives Victoria
01.2024 - Current
Assistant to Appraisers/Administration Assistant
Ray Bower Appraisal Services
01.2014 - 01.2020
Pharmacist Assistant
Main Drug Mart
01.2009 - 09.2009
Administration Assistant/Assistant Producer
Theatre Alive Inc.
01.2006 - 01.2013
Bachelor of Arts (Honours) - Communication Studies
University of Windsor
Photography -
Fanshawe College
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