Melissa Stone

Company overview:

Working along side the project Director to help assist in the coordination of a new Build.

Duties included:

• Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
• Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
• Coordinated communications between various stakeholders involved in the project lifecycle.
• Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
• Negotiated contracts with external vendors or consultants where necessary for specific project requirements.
• Advised on resource needs based on scope of work defined in the project plan.
• Managed team scope, schedule and assignments for duration of project.
• Supported meetings and project updates by collecting, arranging and distributing supporting materials.
• Conferred with project personnel to identify and resolve problems.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.

Company Overview:

A medical alarm service providing a high standard of service to clients from installing equipment over the phone, solving technical issues, monthly testing of alarms, cancelling and accepting new clients.

Duties included:

• Provided assistance to clients with inquiries, concerns, and requests for information.
• Answered emails, phone calls, and other correspondence from clients promptly.
• Assisted in the resolution of escalated customer complaints quickly and efficiently.
• Collaborated with other departments within the organization to resolve client issues.
• Maintained a database of current clients' contact information.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Guiding clients how to set up their new alarm along with monthly testing and solving technical issues they may have

Company Overview:

Offering in-home services reducing need for hospitalization which provides patients with the opportunity to receive care at home rather than in an inpatient bed for part or all of their journey.

Duties included:

• Coordinated with IT department to resolve technical issues and maintain computer systems.
• Maintained positive working relationship with fellow staff and management.
• Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
• Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
• Organised meetings and conferences for internal staff members, as well as external stakeholders.
• Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
• Developed and implemented effective office procedures to ensure smooth running of the organisation.
• Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
• Produced detailed minutes of meetings for circulation to relevant personnel.
• Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
• Responded to queries raised by customers via email or social media channels in a professional manner.
• Monitored stock levels within the office environment, placing orders when necessary.

Company Overview:

A multi-skilled role encompassing work in the Emergency Reception and Admission Office, working with public and private patients to ensure accurate processing of presentations and admissions.

Duties included:

• Assisted in pre-registration process for incoming patients and verified insurance coverage.
• Greeted patients upon arrival, checked them in, and provided assistance as needed with paperwork or forms.
• Collected patient demographic information at check-in desk to ensure accurate registration of medical records.
• Responded to requests for medical records from external sources such as doctors offices, insurance companies.
• Assisted with data entry of patient information into electronic health record systems.
• Provided guidance to new employees on workflow processes related to patient services activities.
• Provided excellent customer service both in person and over the phone while interacting with patients and families.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Verified demographics and insurance information to register patients in computer system.
• Communicated financial obligations to patients and collected fees at time of service.
• Explained various admission forms and policies, acquiring signatures for consent.
• Assembled registration paperwork and placed identification bands on patient.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Supported emergency department registration during peak times, ensuring rapid patient processing.
• Assisted in the implementation of new technologies and processes to improve patient access services.

Company Overview:

A Customer Service specialist who improved business performance by streamlining processes and providing tailored support to customers to help them achieve the best outcome for their agriculture business.

Duties included:

• Answered customer inquiries over the phone and through email.
• Provided accurate information about machines to customers regarding features, advantages, and benefits of each model.
• Provided technical support to assist customers with troubleshooting software or hardware problems.
• Ensured customer satisfaction by addressing any complaints or concerns promptly.
• Organized inventory of spare parts according to type, size and availability.
• Ordered spare parts from suppliers when needed for repairs or replacements.
• Tracked inventory levels on a daily basis and restocked shelves as needed.
• Generated purchase orders for spare parts required for repairs or maintenance tasks.
• Attended training sessions regularly to stay updated on new products or services offered by the company.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.