Melissa Sullivan

• Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
• Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
• Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted customers with prompt and polite support in-person and via telephone.
• Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
• Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.

Duties at Maules Creek Mine include operating EH5000 AC-3 Rear dump truck and CAT 789 C/D rear dump trucks to move coal and dirt from the excavators to the dump or ROM

• Cleaned building floors by sweeping, mopping, and scrubbing floors.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Handled equipment, chemicals, and materials properly and with caution.
• Maintained clean, neat, and professional entrances.
• Organized and used industrial cleaning products following strict safety procedures.
• Improved building cleanliness with continuous sanitizing of high-touch areas.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.