Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melissa Sulskis

Adelaide,SA

Summary

Dynamic and compassionate Independent Support Worker at HELP & HEALING, skilled in crisis management and medication administration. Successfully enhanced client well-being through tailored support and advocacy, fostering independence and community integration. Proven ability to maintain detailed documentation while building strong relationships, ensuring a safe and empowering environment for diverse clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Support Worker

HELP & HEALING
Adelaide, SA
05.2020 - Current
  • Participated in professional development and training sessions to enhance care quality and support provided.
  • Assisted clients with personal care, such as showering and dressing.
  • Maintained and developed community relationships to support various client referrals.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Supported clients to access education, training or employment opportunities.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.

Breathwork Facilitator

Elated you
Adelaide, SA
06.2024 - Current
  • Organized materials and resources required for each session in advance.
  • Managed logistics including scheduling, room bookings.
  • Supported learners by providing additional guidance where necessary.
  • Researched current trends in mindfulness practices both nationally and internationally.
  • Utilized social media and digital platforms to promote meditation programs and events.
  • Assisted in developing group sessions focusing on relaxation, stress reduction, and spiritual growth.
  • Developed and implemented meditation programs for stress reduction and mindfulness.

Community Engagement Officer

Safe Pets Safe Families
Adelaide, SA
01.2022 - 07.2024
  • Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
  • Worked closely with other departments within the organization to ensure successful program delivery.
  • Collaborated with external partners including government agencies, nonprofit organizations, and faith-based institutions in order to promote positive change within the local area.
  • Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
  • Assisted in the creation of promotional materials to encourage people to participate in activities.
  • Developed public relations strategies to influence public opinion or promote ideas, products or services.
  • Responded promptly and professionally to inquiries from the public regarding events or initiatives.
  • Developed and implemented strategies to increase community engagement in local events.
  • Maintained detailed records of all interactions with members of the community.
  • Organized meetings with key stakeholders to discuss potential opportunities for collaboration.
  • Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.

Residential Youth Worker

All Care Australia
Brisbane And Surrounds, QLD
01.2019 - 11.2021
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Promoted healthy lifestyle choices among young adults through education about nutrition, exercise, substance abuse prevention strategies.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Managed medication administration process for residents according to physician instructions.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Coordinated community resources such as housing assistance programs and job training opportunities for former residents.
  • Offered key emotional support to special needs youth.
  • Maintained a safe environment by enforcing rules and regulations set forth by the facility.
  • Prepared and delivered presentations to stakeholders on program outcomes and successes.
  • Facilitated daily activities such as educational, recreational, and social skill development for youth.
  • Used calm, positive, and encouraging approach with youth.
  • Advocated for youth needs and interests in community and policy-making forums.
  • Collaborated with interdisciplinary teams to create individualized treatment plans for residents.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Communicated regularly with parents and guardians regarding youth activities, progress, and concerns.
  • Implemented strategies for conflict resolution and peer mediation within youth groups.
  • Monitored client progress and updated case files accordingly.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Advocates for the rights of youth within the system while promoting self-determination principles at all times.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Documented child progress, reporting extreme changes in behavior.
  • Maintained detailed records of youth attendance, participation, and progress.
  • Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Collaborated with social workers to support patients.
  • Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from youth.
  • Trained and supervised volunteers and junior staff in youth work principles and practices.

Education

Completed Course -

First Aid + CPR
Adelaide, SA
10-2024

Facilitator - Breathwork + Trauma Coach

Elated You
Adelaide, SA
06-2024

CERT IV - Individual Support + Medications

ARC Care
Brisbane, QLD
04-2019

Skills

  • Disability care
  • Daily living support
  • First aid and CPR
  • Medication administration
  • Crisis management
  • Transportation assistance
  • Documentation and reporting
  • Personal care assistance
  • Meal planning and preparation
  • Critical thinking

Certification

  • Full drivers licence
  • police check
  • Insurances
  • WWC check
  • NDIS worker check
  • NDIS worker modules
  • First aid certificate
  • RAN certificate

References

References available upon request.

Timeline

Breathwork Facilitator

Elated you
06.2024 - Current

Community Engagement Officer

Safe Pets Safe Families
01.2022 - 07.2024

Independent Support Worker

HELP & HEALING
05.2020 - Current

Residential Youth Worker

All Care Australia
01.2019 - 11.2021

Completed Course -

First Aid + CPR

Facilitator - Breathwork + Trauma Coach

Elated You

CERT IV - Individual Support + Medications

ARC Care

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