MELISSA THAYER

• Triage high-risk alerts, clinical, cultural, and disability consultations, and provide data reports.
• Manage and address complaints and feedback from the public, assist with FOIs, and process Section 150/2 requests.
• Provide operational support to the Intensive Family Services team, such as brokerage and asset management, invoicing and reconciliations, and event management.
• Assist with the development and management of standard operating procedures to improve system practices.
• Provide quality and confidential leadership support through the timely and effective processing of HR and position management documents.

• Provided project and administrative support to the Quality Practice & Development Team through the coordination of departmental trainings, event requirements, and booking employee training and conference registrations.
• Contributed to the development of new procedures and processes, and provided support in improving and streamlining existing processes.
• Managed and maintained information and staff access to training via MyHub.
• Efficiently delivered administrative services: reconciliation management, processing invoices, record management, and travel booking support.

• Provided confidential executive support to the Director of Safer Family Services through diary management, monitoring internal and external correspondences, and emerging issues and inquiries.
• Prepared meeting details, curation and distribution of papers, meeting minutes, and actions for senior leadership meetings.
• Maintained financial administrative obligations, credit card reconciliations, and invoice management.

• Provided ad-hoc administrative support, managed meeting requests, generated reports, and updates for internal web pages.
• Handled expense processing, work in progress (WIP) tracking, reimbursement matters, and billing.

Provided general administrative support through the organization of travel arrangements and itineraries, diary management, scheduling of meetings, and event planning.

Guaranteed accurate and timely flow of information through detailed minute-taking and document distribution.

• Provided executive support to Business Advisory Directors, managed diaries, and organized potential and current client meetings.
• Maintained client-related admin, including maintenance of client details and records, on/offboarding, and regular client correspondence.
• Prepared and maintained ASIC requirements for clients, including the lodgment of forms, processing annual company statements, and direct communications with ASIC and/or the ATO.
• Supported accountants with the preparation and distribution of client income tax returns and yearly financials, and coordinated billing and invoicing.

Provided administrative assistance for multiple brokers and the Executive Managing City Director through the implementation of efficient ordering and payment processes, and managed new hire and client onboarding in a timely fashion.

Increased new portfolios through the connection of potential clients to brokers, organization of meetings and property tours, sales contracts, lease proposals, and co-agency agreements/amendments.