Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Thompson

Mount Annan,NSW

Summary

I am a driven and passionate individual with a proven track record at Supercheap Auto, excelling in sales strategy development and SAP proficiency.

I enjoy elevating team performance by leading by example and through motivation and exceptional customer service, leading to achieving significant KPI results.

I am adaptable and goal-driven, adept at fostering positive customer engagement and streamlining order management for enhanced efficiency.

I am organized, dependable and successful at managing multiple priorities with a positive attitude with an eye for detail.

I work efficiently alone and unsupervised but also as a team player,willing to take on added responsibilities to meet team goals.

I am results driven, enjoy learning new skillsets and thrive in fast paced environments.

Overview

28
28
years of professional experience

Work History

Ecommerce/ Retail Team Leader

Supercheap Auto
04.2020 - Current
  • Achieved consistent KPI results
  • proficient use of SAP to change,create or refund customer's orders
  • Goods receipting in orders from vendors in a timely manner
  • Picking orders in a timely mannee, choosing best packaging method, then booking customer's orders to ensure they arrived safely and complete
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
  • Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store and online setting.
  • Collaborated with store manager and High Fulfilment Teams to develop targeted goals and strategies for the E-commerce team.
  • Fostered a positive work environment by promoting teamwork and recognizing individual achievements among team members
  • Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
  • Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent support and post shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone and email going above and beyond to serve needs.
  • Mentored new hires, ensuring proper training in online techniques, customer service, and store operations.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple orders and day to day running

Receptionist and Parts Interpreter

AutoCrew Narellan
04.2019 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to place and receive orders, direct activities, and communicate instructions.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
  • Collected payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Retail Sales Associate

Supercheap Auto
05.2010 - 04.2019


  • Supervised shifts and lead the team, ensuring tasks were completed efficiently and safely.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store, merchandised ends and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat customers leading to increased loyalty and return visits.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Greeted customers and helped with product questions, selections, and purchases.

Assistant Store Manager

Supercheap Auto
02.2004 - 05.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Department Night Fill Manager

Big W
06.2002 - 01.2004
  • Managed employees in delivering smooth, productive night shift operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
  • Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
  • Created nightly shift task lists to assign duties to each employee.
  • Enhanced team performance by providing regular training and promoting a positive work environment.

Head Waitress

La Porchetta
01.2000 - 06.2002
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
  • Promoted positive work environment by addressing conflicts among team members promptly and professionally.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured compliance with health regulations through regular staff training on food safety protocols.
  • Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.

Retail Sales Associate

Big W
09.1996 - 06.2002
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Certificate IV Retail Management - Retail Management

SCARMA-Internal Supercheap Auto Learning Platform
2004

High School Diploma -

Thomas Reddall High School
Ambarvale, NSW
11.1999

Skills

  • Team motivation
  • Sales strategy development
  • Order Management
  • Customer Service Champion
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible and works well under pressure
  • Positive Customer Engagement
  • Decision-Making
  • Goal-Driven
  • Excellent Written and Verbal Communication
  • Online Metrics and Goals
  • Proficient in SAP

Accomplishments

- FY24-Q1 and Q3 Highest Performing High Fulfilment Store for Supercheap Auto


- 2023 Supercheap Auto Team Member of the Year Winner

- FY23-Q1, Q3 and Q4 Highest Performing High Fulfilment Store for Supercheap Auto

- FY23- Overall Best Performing Online High Fulfilment Store for Supercheap Auto


- 2022 Supercheap Auto Team Member of the Year Nominee


-For the last 4 years, I have been an integral team member of the Omni HFS Team for NSW and have been a part of challenging and championing change in the way we succeed in the Omni space.

Timeline

Ecommerce/ Retail Team Leader

Supercheap Auto
04.2020 - Current

Receptionist and Parts Interpreter

AutoCrew Narellan
04.2019 - 04.2020

Retail Sales Associate

Supercheap Auto
05.2010 - 04.2019

Assistant Store Manager

Supercheap Auto
02.2004 - 05.2010

Department Night Fill Manager

Big W
06.2002 - 01.2004

Head Waitress

La Porchetta
01.2000 - 06.2002

Retail Sales Associate

Big W
09.1996 - 06.2002

Certificate IV Retail Management - Retail Management

SCARMA-Internal Supercheap Auto Learning Platform

High School Diploma -

Thomas Reddall High School

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Melissa Thompson