Melissa Thomson
Sunshine Coast,Australia
Summary
Property Manager with extensive experience, specialising in lease management and property compliance. Enhanced client satisfaction through exceptional customer service and effective problem-solving strategies. Demonstrated ability to streamline operations, resulting in income loss reduction for investors while managing a diverse property portfolio.
Overview
18
18
years of professional experience
Work History
Property Manager
Code Property Group
Minyama, Australia
08.2024 - Current
- Oversee tenant relations, addressing inquiries, and maintenance requests efficiently.
- Coordinated lease agreements, renewals, and terminations to ensure smooth property management.
- Ensured compliance with legislation and health and safety for all properties managed.
- Attended RTA/QCAT proceedings to resolve disputes.
Property Manager
K Property Group
Sippy Downs, Australia
03.2024 - 08.2024
- Oversaw portfolio of 125 properties, directing tenancy processes, maintenance coordination, and interactions with clients, tenants, and contractors to ensure prompt and effective operations while reducing income loss for investors.
Property Manager
Bridgebury Real Estate
Caloundra, Australia
07.2023 - 03.2024
- Managed small portfolio, ensuring compliance with legislation and coordinating maintenance activities.
- Maintained regular communication with clients, tenants, and contractors to address inquiries and resolve issues promptly.
- Collaborated with Business Development Manager to cultivate new client relationships and prepared properties for new tenancies by ensuring readiness and organising relevant documents.
Property Services Coordinator
Student Village
Toowoomba, Australia
02.2023 - 06.2023
- Processed tenant payments and managed leasing tasks, including maintenance coordination and inspections.
- Prepared management and head office reports for informed decision-making.
- Delivered exceptional customer service while processing applications, rental references, and bond lodgments.
- Efficiently managed lease agreements to ensure compliance and tenant satisfaction.
Property Manager
House Estate Agents
Toowoomba, Australia
05.2022 - 02.2023
- Business owner sold the rent roll, which resulted in a short employment period for Belle Property.
- Managed an end-to-end portfolio of rental properties and assisted team members as needed.
Property Manager
Belle Property
Toowoomba, Australia
01.2022 - 05.2022
- Business owner sold the rent roll, which resulted in a short employment period for Belle Property.
- End-to-end management of a portfolio of properties, as well as helping other team members as needed.
Office Administrator
Aspire Property Management
Takapuna, New Zealand
11.2020 - 12.2021
- I was originally based in the office in Takapuna, NZ, when we relocated to Toowoomba, I stayed on with the company working remotely for them from Australia.
- Managed accounts payable, handled account inquiries, and interacted with customers via phone, email, and in person while based in NZ.
- Operated a multi-line phone system, provided reception duties, assisted with data entry, and maintained accurate Excel spreadsheets while supporting new employee inductions.
Property Manager
Quinovic North Harbour
Albany, New Zealand
07.2019 - 11.2020
- Started as a Part-time Administration and Property Assistant and quickly progressed to a full-time Property Management role within two months, where I successfully managed the day-to-day operations of a portfolio of rental properties.
Property Portfolio Manager
Barfoot & Thompson
Glenfield, New Zealand
02.2017 - 07.2019
- Internally promoted from my role as branch Administrator to Property Portfolio Manager.
- Managed a portfolio of 100+ properties and oversaw project management for property renovations.
Rental and Sales Administrator
Barfoot & Thompson
Glenfield, New Zealand
05.2016 - 02.2017
- Provided comprehensive administrative support, managed Watercare invoices and accounts payable, handled accounts receivable, assisted with letting and sales processes, and liaised with real estate agents and suppliers.
Centre Administrator
Coatesville Learning Centre
Coatesville, New Zealand
01.2015 - 05.2016
- Handled day-to-day administrative tasks to ensure the smooth operation of the childcare center and provided relief teaching as needed to maintain child-to-educator ratios.
Maternity Leave
Stay At Home Parent
Paremoremo, New Zealand
07.2014 - 01.2015
Administrator
Te Mana Home and Hospital
Birkdale, New Zealand
04.2012 - 07.2014
- Whilst Oceania was in the process of recruiting a new manager for Te Mana, the Clinical Coordinator and I shared the responsibilities and duties of a manager.
- My general role prior to the Facility manager resigning were, training new administrators and handled general PA and reception duties, ensuring smooth day-to-day operations.
- I took care of payroll tasks, including entering timesheets and conducting preliminary checks, while also managing accounts payable, liaising with suppliers, and updating daily wage reports.
- Additionally, I managed the admission and discharge processes for new residents, ensuring all necessary paperwork was completed efficiently.
Reception and Travel Desk
YHA Auckland and City
Auckland CBD, New Zealand
09.2011 - 03.2012
- Performed general reception and accounts duties, including checking clients in and out.
Teacher's Aide
Wairau Valley Special School
Glenfield, New Zealand
06.2007 - 08.2011
- Assisted teachers in providing care and support for children with special needs.
Education
Sales Person’s and Property Manager’s Registration Course -
Complete Property Training
ToowoombaCertificate in Travel and Tourism - Travel and Tourism
International Travel College of New Zealand
AucklandOceania Group In-house Training - Professional Development
Oceania Group
AucklandSkills
- Collaboration and teamwork
- Problem solving
- Lease management
- Customer service excellence
- Administrative expertise
- Property compliance
- Documentation management
- Attention to detail
- Time management
Professional Development
- Oceania Group In-house Training, Auckland
- Certificate in Travel and Tourism: Travel and Tourism, International Travel College of New Zealand, Auckland
Affiliations
- Hockey
- Surfing
Timeline
Property Manager
Code Property Group
08.2024 - Current
Property Manager
K Property Group
03.2024 - 08.2024
Property Manager
Bridgebury Real Estate
07.2023 - 03.2024
Property Services Coordinator
Student Village
02.2023 - 06.2023
Property Manager
House Estate Agents
05.2022 - 02.2023
Property Manager
Belle Property
01.2022 - 05.2022
Office Administrator
Aspire Property Management
11.2020 - 12.2021
Property Manager
Quinovic North Harbour
07.2019 - 11.2020
Property Portfolio Manager
Barfoot & Thompson
02.2017 - 07.2019
Rental and Sales Administrator
Barfoot & Thompson
05.2016 - 02.2017
Centre Administrator
Coatesville Learning Centre
01.2015 - 05.2016
Maternity Leave
Stay At Home Parent
07.2014 - 01.2015
Administrator
Te Mana Home and Hospital
04.2012 - 07.2014
Reception and Travel Desk
YHA Auckland and City
09.2011 - 03.2012
Teacher's Aide
Wairau Valley Special School
06.2007 - 08.2011
Sales Person’s and Property Manager’s Registration Course -
Complete Property Training
Certificate in Travel and Tourism - Travel and Tourism
International Travel College of New Zealand
Oceania Group In-house Training - Professional Development
Oceania Group
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