Melissa Toni Malatesta
Melbourne,Australia
Summary
Highly accomplished senior executive with extensive experience in international trade, logistics, and process improvement, consistently exceeding expectations in efficiency, compliance, and cost reduction. Proven ability to lead and mentor high-performing, cross-functional teams, successfully implementing large-scale projects, and leveraging technology to streamline operations. Adept at managing complex import/export operations, and navigating regulatory landscapes. Seeking a challenging senior leadership role to drive continued growth and success. Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
24
24
years of professional experience
Work History
General Manager of Operations and IT
Ausfine Foods International
Melbourne, Vic
10.2024 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Presented performance and productivity reports to supervisors.
- Evaluated current systems and processes and developed plans for updating them as needed.
Process Improvement/Export Manager
Ausfine Foods International
Melbourne, Australia
01.2019 - Current
- Led and successfully delivered the BPO project, completing it on time and under budget, resulting in 30% increase in efficiency]
- Spearheaded the company-wide migration to an ERP system (Project Gouda), collaborating with developers to ensure seamless integration and data integrity
- Implemented a paperless operations strategy, achieving an 80% reduction in operating costs by utilizing cloud-based workflows and online approvals
- Integrated BSM with INTTRA, creating a unified system for bookings and shipping documentation, improving [quantifiable result, e.g., order processing speed by 20%]
- Developed and implemented the AFU (Ausfine Unit) system, streamlining operations for both Australian and Indonesian teams
- Managed the Export team, consistently exceeding KPIs, while maintaining a supportive and productive environment
Senior International Logistics Coordinator
Ausfine Foods International
Melbourne, Australia
01.2017 - 01.2019
- Developed and implemented a paperless operations strategy, resulting in an 80% decrease in operating costs company-wide
- Implemented online lodgement of VECCI certificates, reducing courier costs significantly across the operations team
- Created and implemented a unified workflow, improving operational efficiency by [quantifiable result, e.g., 10%]
Logistics Coordinator
Treasury Wine Estate
Melbourne, Australia
01.2015 - 01.2017
- Key member of the implementation and testing team for Project Breakfree, successfully redeveloping the integration between TWE's ERP and BSM
- Served as the primary point of contact for BSM, collaborating on new development and training initiatives
- Managed export bookings, ensuring accurate and timely documentation and compliance
International Logistics Coordinator
Grace International Removals Group
Melbourne, Australia
01.2014 - 01.2015
- Managed all aspects of import and export logistics, including bookings, documentation, and customs compliance
- Successfully managed international agent relationships, addressing diverse cultural practices and ensuring timely and efficient communication
International Account Manager
Grace International Removals Group
Melbourne, Australia
01.2011 - 01.2013
Logistics Customer Care Coordinator & OHS Officer
Wallenius Wilhelmsen Logistics
Melbourne, Australia
01.2008 - 01.2010
- Managed customer inquiries, processed shipments, prepared documentation, and ensured timely delivery of goods
- Managed employee OHS responsibilities, conducting monthly meetings and liaising with head office
Corporate Relocations Coordinator
Carlson Wagonlit Travel
Rome, Italy
01.2005 - 01.2008
- Assisted clients with international relocation services, ensuring smooth transitions and compliance with regulations
Export Sales Coordinator
Poggi Bro. Tivoli Terme
Rome, Italy
01.2003 - 01.2005
- Planned and coordinated international business transactions, identifying and securing new customers, and managing logistics to meet deadlines
Import/Export Operations Manager
Freight Trade International
Melbourne, Australia
01.2001 - 01.2003
- Managed import and export operations, preparing documentation, arranging transport, and implementing a tracking system to improve efficiency and reporting
Education
General Management Program -
Melbourne Business School
Melbourne01.2024
Leading Global Virtual Teams -
Yale School of Management
01.2023
New Leadership Program -
Melbourne Business School
Melbourne01.2022
Bachelor of Business - International Trade
RMIT University
MelbourneSkills
- Operations management
- Staff development
- Business analysis
- Supply Chain and Logistics Management
- Performance reporting
- Financial Acumen
- Time management
- Customer service
- Cross-cultural communication
- Project management experience
- Expertise in technology integration
- Strategic planning and development
- Operational process improvement
- Stakeholder management
- Microsoft Dynamics 365
- Cross-functional team management
Qualifications
- Certificate IV in OHS, 2010
- Basic Passenger Fares and Ticketing, 2006
- Galileo Airline Reservation System, 2006
- Aviation Security International Systems Training (Modules 1, 2, & 3), 2014
- Class One Sea and Airfreight Depot, 2012
Timeline
General Manager of Operations and IT
Ausfine Foods International
10.2024 - Current
Process Improvement/Export Manager
Ausfine Foods International
01.2019 - Current
Senior International Logistics Coordinator
Ausfine Foods International
01.2017 - 01.2019
Logistics Coordinator
Treasury Wine Estate
01.2015 - 01.2017
International Logistics Coordinator
Grace International Removals Group
01.2014 - 01.2015
International Account Manager
Grace International Removals Group
01.2011 - 01.2013
Logistics Customer Care Coordinator & OHS Officer
Wallenius Wilhelmsen Logistics
01.2008 - 01.2010
Corporate Relocations Coordinator
Carlson Wagonlit Travel
01.2005 - 01.2008
Export Sales Coordinator
Poggi Bro. Tivoli Terme
01.2003 - 01.2005
Import/Export Operations Manager
Freight Trade International
01.2001 - 01.2003
General Management Program -
Melbourne Business School
Leading Global Virtual Teams -
Yale School of Management
New Leadership Program -
Melbourne Business School
Bachelor of Business - International Trade
RMIT University
Similar Profiles
Xavier EmbletonXavier Embleton
Data Entry Clerk at Ausfine FoodsData Entry Clerk at Ausfine Foods
Casey CrosbyCasey Crosby
Energy Systems Technician Level 2 at Schreiber Foods InternationalEnergy Systems Technician Level 2 at Schreiber Foods International
GAYATHRI DEVIGAYATHRI DEVI
Assistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTDAssistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTD