Melissa Upson

Dedicated nursing leader with excellent management skills with years of diverse experience in direct care, staff supervision and It systems operations.

Skilled at multitasking and prioritizing Resident needs developing streamlined processes giving back time to care.

Proficient in compliance , quality management and care standards focused on maximizing resources and quality care outcomes

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet short and long term goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an aged care management role to help team achieve company goals.

Project Management - implementation of Care Keeper application

Develop and deployment of learning tools for large aged care provider

• Development training resources for HRIS implementation
• Documented and resolved system administration governance which led to succinct care plans , consolidation of permission sets and systematic approach to version upgrades and template changes .
• Resolved product issues through establishment of user acceptance testing for clinical management system .
• Achieved implementation of Behaviour support planning by development of care plan templates, forms training and support with accuracy and efficiency.
• Documented and resolved tracking of psychotropic medication management which led to the development of a chemical restraint decision making tool and Organisational psychotropic dashboard.
• Contributed to the management planning and successful implementation of Clinical Manager across 21 Residential homes
• Planned and executed successful transition to the IDDSI framework
• Achieved streamlined handover process through effective design of shift management tools and handover reports
• Achieved efficiencies by development of covid screening and vaccination documentation and dashboards
• Collaborated in the implementation of streamlined Resident of the day process via workshop facilitation , Resident survey , revision of procedural documents,and operational delivery of new care planning documentation and evaluation tools
• Used Monday , Microsoft planner , SharePoint, Teams and forms in the management of multiple change and project management plans

• Mary Varnas Residential manager
• Carmel Hartley, Residential Manager, The Boulevard

• Motorcross riding
• Bushwalking
• Photography
• Painting
• Gardening
• Herbal medicine