Melissa Volkanovski
Summary
Hardworking Mental Health / Disability support worker. Trauma informed compassionate and knowledgeable. Currently in Diploma of Mental health with included AOD studies. Works well with individuals and in a team environment. I am a passionate person with a lot energy and a need to succeed in my chosen field of employment. I have 3 years experience in the mental health and disability sector and 1 one year in AOD residential facility. believe I have the right qualities and skills for the AOD field.
Overview
21
21
years of professional experience
Work History
AOD and Mental Health Support Worker
Lives Lived Well Watershed Residential
04.2023 - Current
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Promoted a safe environment for patients by monitoring behaviour's and implementing safety protocols when necessary.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Documented client progress in confidential files.
Mental Health/ Disability Support Worker
Ave Maria Mental Health NDIS Provider
08.2020 - Current
- Monitored client progress and provided feedback to families and treatment team members.
- Maintained client records to document assessment, treatment plans and progress.
- Documented client progress in confidential files.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept accurate records for client files and handled related paperwork.
- Managed caseload to satisfy multiple patients with diverse needs.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Worked with medical teams, patients and families to implement effective treatment plans.
Community Transport Driver /Assistant Carer
Randwick waverly community transport
03.2017 - 01.2020
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided safe mobility support to help clients move around personal and public spaces.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Collaborated with parents on support for adults with intellectual and physical disabilities.
- Consulted with office staff to assess cases and enhance care.
- Transported high number of clients daily via wheelchair to and from rehabilitation, daily activities and daycare facilities
- Conferred with office staff to discuss clients condition and medical care, helping to optimize safety and well being.
Restaurant General Manager
Mary volkanovski
02.2003 - 12.2012
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set schedules for 15 staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and managed all kitchen staff.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Cooked meals in high numbers, made coffee and customer service.
Education
Diploma of Mental Health
Tafe NSW
Wollongong, NSW12.2024
Certificate 3 Individual Support
Kirana Colleges
SydneyFirst Aid/CPR
Australian Wide First Aid
Bondi Junction07.2021
Defence Driving
National Drivers Education
Hunter Valley03.2019
10093NAT Course in Vocational And Community Engage
Tafe NSW
Sydney07.2014
High School Diploma -
Lake Illawarra High School
Warrilla2000
Skills
- Medication Schedules
- Conflict Resolution
- Supporting Daily Living Needs
- Daily Logs
- Documentation Skills
- Companionship and Emotional Support
- Creative Thinking
- Team Leadership
- Medical Records Management
- Behavior Support Plans
- Occupational Health and Safety
- Client Direct Care
- Vital Signs Management
- Improving Wellbeing
- Household Management
- Client Privacy
- Networking with Staff
- Medical Appointment Scheduling
- Staff Meetings
- Team Collaborating
- Patient Transport
- Discharge Planning
- Residential Support
- Relapse Prevention
- Stress Management
- Assertiveness Training
- Trauma-Informed Care
- Case Documentation
Timeline
AOD and Mental Health Support Worker
Lives Lived Well Watershed Residential
04.2023 - Current
Mental Health/ Disability Support Worker
Ave Maria Mental Health NDIS Provider
08.2020 - Current
Community Transport Driver /Assistant Carer
Randwick waverly community transport
03.2017 - 01.2020
Restaurant General Manager
Mary volkanovski
02.2003 - 12.2012
Diploma of Mental Health
Tafe NSW
Certificate 3 Individual Support
Kirana Colleges
First Aid/CPR
Australian Wide First Aid
Defence Driving
National Drivers Education
10093NAT Course in Vocational And Community Engage
Tafe NSW
High School Diploma -
Lake Illawarra High School
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