Melissa Warburton
Torquay
Summary
I am a knowledgeable Manager with solid history of managing teams and driving operational success. I have been working in health settings for over 30yrs. I have strong leadership skills and a passion for working in a fast responsive teams which requires the ability to collaborate and problem solve to achieve outcomes and better ways to deliver care for consumers and their families.
I am always seeking a challenge to help those who rely on me and my team of health care professionals and believe I have strong history of being skilled in implementing strategic initiatives that enhance productivity and efficiency.
Overview
5
5
years of professional experience
Work History
Manager Planning and Referral Team
Barwon Health
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Certificate - Transforming Clinical Leadership Program
Deakin Co/Barwon Health
Geelong, VIC10-2024
Post Registration Bachelor of Nursing -
Latrobe University
Bundoora, Victoria01.1999
Certificate of Div 1 General Nursing -
St Vincents School of Nursing
Fitzroy, Victoria01.1992
Skills
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Operations management
- Strategic planning
- Cross-functional teamwork
- Performance management
- Shift scheduling
- Time management
- Decision-making
- Staff development
- Expectation setting
- Clear communication
- Coaching and mentoring
- Policy and procedure development
- Recruiting and interviewing
- Problem resolution
- Multitasking
- Organizational skills
- Work Planning and Prioritization
- Active listening
Accomplishments
- Achieved immediate response to the COVID emergency through effectively helping with the call to be seconded to start the first Regional Public Heatlh Unit.
- Mobilise health professionals from all areas and disciplines to roster and respond to the demands in the Barwon South West
- Collaboration with smaller Regional Hubs and the Dept of Health in Melbourne to remain briefed and up to date with the latest rules and changes on a sometimes hourly basis.
Leadership Experience
Currently a member of the inaugural Nurse/Midwifery Leadership Program – Transforming Clinical Leadership with Deakin Co/Barwon Health.
Timeline
Manager Planning and Referral Team
Barwon Health
10.2019 - Current
Post Registration Bachelor of Nursing -
Latrobe University
Certificate of Div 1 General Nursing -
St Vincents School of Nursing
Certificate - Transforming Clinical Leadership Program
Deakin Co/Barwon Health
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