Melissa Wheaton

Sales, freight and logistic knowledge:

• Identifying client needs & making sure that they are met to a satisfactory standard -(this includes but is not limited too ETA and POD requests, missing/damaged freight etc.)
• Providing credit applications and setting up new clients with their accounts and rates.
• Communicating with relevant team members (upper management, bulk allocator and warehouse supervisor's) to minimise discrepancies and to ensure all orders are picked up and delivered within the expected timeframes.
• Provide and generate timely and accurate quotes to all clients and potential new customers.
• Train and provide continual supervision and support to new employees within customer service.
• Knowledge on weight distribution and bulk cubic volumes.
• Experience in multiple transport and quotation systems.
• Processing and managing all cash sales.
• Booking in all incoming freight sent or received both in Queensland and interstate.

• Maintain operational safety under varying work conditions and in diverse locations.
• Undertake operational patrols, respond to situations to enforce laws and/or maintain public order, investigate incidents or offences, and prepare and present evidence in a judicial.
• Lawfully operate police vehicles safely in varying road, terrain and operational conditions.
• Gather and exchange information from and within the community, and use analytical and keyboard skills, recording equipment and information systems to records, organise and analyse information.
• Perform administrative duties in support of operational responsibilities..
• Preparation and maintaining of prisoner files and records.
• Maintain records in accordance with QPS policies and procedures.
• Provide the public with service and support, utilise problem solving techniques and adapt communications strategies to meet client needs.
• Liaising with hospital staff to obtain medical records and statements required for criminal and traffic investigations.