Melissa Whey Yee Tow
Clemton Park,Australia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Radiology Medical Receptionist
I-MED Radiology Network
07.2023 - Current
- Assisted in maintaining departmental inventory levels by monitoring supply usage and submitting requisitions as needed.
- Boosted customer satisfaction with compassionate assistance while guiding patients through registration processes and explaining procedures.
- Promoted a positive patient experience by proactively addressing concerns and providing clear communication regarding appointment changes or delays.
- Aided in meeting regulatory requirements by participating in departmental quality improvement initiatives focused on process improvements and best practices adherence.
- Collaborated closely with clinical staff to ensure proper patient flow throughout the facility from check-in to discharge.
- Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage and obtaining necessary preauthorizations.
- Improved billing accuracy by diligently collecting co-pays, deductibles, and other fees at the time of service.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology exam preparations.
- Maximized appointment availability by coordinating daily schedules for multiple radiologists, technologists, and support staff.
- Increased patient retention rates with exceptional customer service skills when addressing concerns or complaints professionally and courteously.
- Managed office correspondence, including faxes, emails, and mail distribution to appropriate personnel in a timely manner.
- Ensured accurate record-keeping by consistently updating patient demographics within the electronic medical records system.
- Maintained a clean and organized reception area for optimal patient comfort during their visits.
- Contributed to a positive work environment by collaborating with team members on shared tasks and responsibilities.
- Expedited report turnaround times by accurately entering diagnostic codes into the billing system upon completion of exams.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Kitchen Attendant
Nibble & Graze Pty Ltd
05.2022 - 08.2023
- Preparing and creating platter boards, grazing tables for a small business
- My duties also include product delivery, procurement of materials and maintaining branding through exceptional customer service
Manager on Duty
Meriton Serviced Apartments
07.2013 - 09.2014
- Supervise and manage employees of Front Office Management, ensuring smooth operation of Front Desk and hotel operations
- Key responsibilities
- Rostering, supervision and training of staff
- Attend to guest enquiries, complaints, requests, and follow-up of matters
- Managing room allocations of incoming reservations
- Achievements
- The branch of Meriton Apartment I was working at was consistently ranking top of hotels on TripAdvisor in the Sydney area
Duty Manager
Seasons Darling Harbour Sydney
10.2009 - 06.2013
- Supervise and manage employees of Front Office Management, ensuring smooth operation of Front Desk and hotel operations
- Key responsibilities
- Responsible for daily monitoring of customer service and training of employees
- In charge of daily banking and guest accounts balancing
- Ensuring office supplies and guest amenities are sufficient
- Achievements
- Promoted from Receptionist to Duty Manager
Education
Certificate III - Business Administration
TAFE NSW Digital
01.2022
Bachelor of Life Sciences -
National University of Singapore
01.2003
Skills
- Strong ability to communicate effectively
- Outstanding organizational skills
- Outstanding interpersonal skills
- Strong judgment skills
- Effective listening abilities
- Strong experience in implementing customer service standards
- Strong experience in developing customer service standards
- Strong experience in evaluating customer service standards
- Thorough knowledge of Microsoft Office
- Proficient in MYOB
- Patient confidentiality
- Patient scheduling
- Patient registration
- Appointment management
- Medical office procedures
- Document management
- Radiology procedures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Electronic health records
- Detail-oriented
- Clinical documentation
- Data entry
Hobbies and Interests
- Pilates and Yoga
- Cookery
- Art and Craft
Timeline
Radiology Medical Receptionist
I-MED Radiology Network
07.2023 - Current
Kitchen Attendant
Nibble & Graze Pty Ltd
05.2022 - 08.2023
Manager on Duty
Meriton Serviced Apartments
07.2013 - 09.2014
Duty Manager
Seasons Darling Harbour Sydney
10.2009 - 06.2013
Certificate III - Business Administration
TAFE NSW Digital
Bachelor of Life Sciences -
National University of Singapore
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