Melissa Wicks
EDGEWORTH,NSW
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
With experience at Clinical Labs, excelling in specimen collection and venepuncture while ensuring safety compliance. Proven ability to build relationships and work autonomously, contributing to high-quality patient care. Recognized for attention to detail and effective time management in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Postal Worker
Mikajo Pty Ltd
Cameron Park
08.2024 - Current
- Sorted and distributed incoming mail to designated areas.
- Read address information on envelopes to ensure proper delivery.
- Organized bulk mailings including sorting letters by zip codes and bundling them accordingly.
Store Team Member
Big W
Jesmond
05.2023 - Current
- Organized and maintained store displays.
- Assisted with unloading deliveries from trucks and organizing them in the back room.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Participated in weekly team meetings to discuss strategies for improving customer service.
- Adhered to all company policies regarding customer service standards.
- Greeted customers and provided excellent customer service.
Cleaner
Tahbony Training and Assessment
Teralba
01.2015 - 08.2023
- Commercial and domestic cleaning.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows both inside and outside of the facility.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Emptied trash cans and replaced liners as needed.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Pathology Collector
Clinical Labs
Cardiff, NSW
05.2017 - 04.2023
- Working autonomously in a client-centered environment to collect specimens, perform venepuncture, conduct ECGs, and carry out identification checks while maintaining confidentiality.
- Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
- Adhered to safety guidelines when handling hazardous materials and biohazardous waste.
- Ensured proper storage conditions for collected specimens prior to transfer to the laboratory.
- Collected specimens from patients in a professional manner according to established protocols.
- Cleaned work areas at the end of each shift according to infection control regulations.
Medical Receptionist
Partnered Health
Cardiff, NSW
08.2022 - 11.2022
- Casual position as a receptionist in a busy medical and skin cancer center.
- Performed data entry tasks related to billing and collections procedures.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Assistant in Nursing
Hawkins Masonic Village
07.2016 - 04.2018
- Direct Care to residents, building and developing relationships with residents.
- Maintaining accurate documentation and adhering to Work Health and Safety.
Education
Certificate III Pathology Collection -
01.2017
Certificate III Health Administration -
01.2017
Certificate III Individual Support - Ageing Specialisation and Home and Community Specialisation
01.2016
Skills
- Building and developing relationships
- Time management
- Ability to work autonomously
- Teamwork
- Venepuncture
- Specimen collection
- Infection control
- Safety compliance
- Attention to detail
References
- Eneo Bertoss, Pathology Lab Manager, Clinical Labs, 0412495612
- Jordan Wallace, CNC, Partnered Health, 0405037509
- Robert Glackner, Director, Tahbony Training and Assessment, 0414520302, (02) 49582612
Volunteer Experience
Hunter Wildlife Rescue, I enjoy volunteering for Hunter Wildlife Rescue. I have a passion for Wildlife and contribute to this when I am able.
Affiliations
- Family time
- Gardening
- Animal Welfare
Timeline
Postal Worker
Mikajo Pty Ltd
08.2024 - Current
Store Team Member
Big W
05.2023 - Current
Medical Receptionist
Partnered Health
08.2022 - 11.2022
Pathology Collector
Clinical Labs
05.2017 - 04.2023
Assistant in Nursing
Hawkins Masonic Village
07.2016 - 04.2018
Cleaner
Tahbony Training and Assessment
01.2015 - 08.2023
Certificate III Pathology Collection -
Certificate III Health Administration -
Certificate III Individual Support - Ageing Specialisation and Home and Community Specialisation
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