Melissa Wilson-mitchell
Perth,WA
Summary
Versatile Usher familiar with security standards, cleaning procedures and restocking. Knowledgeable about selling tickets, answering questions and monitoring facilities.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Versatile Usher familiar with security standards, cleaning procedures and restocking. Knowledgeable about selling tickets, answering questions and monitoring facilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
United Wolves Security
Warnbro, WA
06.2019 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Usher
RAC Arena
Perth, WA
2012 - Current
- Greeted guests upon their arrival to the arena and directed them to their seats.
- Assisted with setting up event space, including chairs, tables, decorations, and audio-visual equipment.
- Ensured that all safety regulations were followed during events.
- Provided customer service support for patrons before and after events.
Usher
Event Staff Personnel
Warnbro, WA
01.2014 - Present
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
- Provided information regarding events, facilities, and services.
- Collected tickets at entrances and exits when required.
- Organized volunteer teams to assist with ushering duties.
Education
High School Diploma -
Mandurah Senior High School
Mandurah, WA12-1988
Skills
- Investigation documentation
- Identification verification
- Emergency Management
- Emergency Response
- Alarm monitoring
- Customer Service
- Ground Patrol
- Document Preparation
- Radio communication
- Punctuality
- Workplace Safety
- First Aid Certified
- Patrolling
Certification
- C Drivers Licenses
- Responsible Service of Alcohol (RSA) Certificate
- First Aid
- Secuirty Licences
- Crowd Controller
Languages
English
Professional
Timeline
Security Officer
United Wolves Security
06.2019 - Current
Usher
Event Staff Personnel
01.2014 - Present
Usher
RAC Arena
2012 - Current
High School Diploma -
Mandurah Senior High School
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