Melissa Woite
Fortitude Valley
Summary
Experienced with venue operations, event planning, and staff management. Utilizes strong organizational and communication skills to ensure seamless event execution. Track record of enhancing guest satisfaction and operational efficiency through proactive problem-solving and team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Venue Manager
Sea Legs Brewing Co
11.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
Associate Producer
QMusic
06.2023 - Current
- Supported producers in decision-making processes, contributing valuable insights from a diverse range of perspectives.
- Managed multiple projects simultaneously, ensuring timely completion and meeting budget constraints.
- Created and managed production schedules.
- Maintained accurate records of production elements such as scripts, budgets, and schedules to ensure seamless project execution.
- Maintained documentation such as releases and riders.
- Selected artists, directors and crew members
- Coordinated schedules for talent and crew, optimizing resource allocation and reducing overtime costs.
- Collaborated with legal department to draw up contracts for artists and crew members.
Venue Manager
The Tivoli Theatre
04.2017 - 05.2023
- My role at the Tivoli varies from running shows, liaising with Tour Managers, performers, production and managing venue staff plus assisting the sister venue, are all a part of my operations based position. I am responsible for scheduling (staff, security and cleaning), costing and quoting artist riders, completing financials for each event, executing functions with run sheets, nightly briefs and reports. I also place the weekly ordering according to ticket sales and forecast sales and drive specials. We can cater up to 1600 punters at one time and host some of the best performances in Brisbane. Before being promoted to VM, I was responsible for the main bar during service, multi serving, opening and closing the bar and of course RSA.
Casual Duty Manager/ Admin
The Old Museum Building
09.2017 - 11.2019
- Erected in 1891 the OMB, formally the Queensland Museum, host’s different events from comedy shows, soloist’s, bands, cinema, gigs and large functions. The building is home to the Queensland Youth Orchestra with the predominate use of the space being for orchestra rehearsals and performances. Part of my responsibilities were to host Weddings, Corporate Events, Orchestra Performances over the multi faceted venue. I left to pursue more responsibility at the Tivoli.
Restaurant Manager
Beach Burrito Co Fortitude Valley
12.2015 - 04.2017
- During my time at BBC I oversaw the week to week operations (compliance, banking, basic administration tasks), business development (including maintaining the Facebook pages and hosting the weekly trivia nights), rosters, stock take and managing the team of staff at both the Brisbane restaurants. I also opened and closed the venues and worked a full salary week in a “hands on” capacity.
Venue Manager
Chalk Hotel & Tempo Hotel
03.2013 - 12.2015
- I began my journey with the now closed pubs at Tempo Hotel in the bar as a speed bar attendant and shortly after was offered the position to manage the venue. Both beautiful booming, large capacity hotels during their time.
General Manager
Palace Centro Cinemas
09.2009 - 10.2013
- My five years at Palace were some of my best years in management. My role was diverse, we had daily deadlines, events/ festivals/ screenings/ VIP Q&As all to plan and execute. I was also responsible for a team of 20 staff, required to understand the digital projection evolution and encouraged to watch film! The cinema now holds a full, permanent in cinema license for adults to indulge while enjoying a film. I won this battle after much correspondence and negotiations with OLGR.
General Manager
The Tank Hotel
03.2005 - 09.2009
- The Tank Hotel was a small busy lunch spot in the heart of the CBD. On a weekly basis we served up to 1000 people their lunch and closed on the weekends, outside of minimal TAB required trading hours. It was my mission to generate more revenue with original ideas whilst working to a strict budget. The Tank is now known as Brooklyn Standard.
Duty Manager
The Regatta Hotel
11.2000 - 03.2005
- During my time at the Regatta I learned the basics of being a manager and acquired many new skills. The hotel shelters many bars, pokies, TAB, a restaurant, a café and function rooms. I was efficient and utilized in each area. I was trained in using roster programs (VR), stock control and opening/ closing of the hotel.
Education
Diploma of Business - Online
TAFE Brisbane
04.2025
Certificate III Hospitality - undefined
Southbank Institute of TAFE
09.2001
Skills
- Event & Function Planning/ Film Festival planning and executions Function Tracker
- POS Programs- Cin7, H&L, Workforce Management, Vista, BePOZ, Micros, Virtual Roster, Nightlife
- Operational Tasks- opening & closing venues, implementing checklists, speed bar attendant
- Cash Handling/ Invoicing/ Accounts Payable
- Budgets/ Profit & Loss Reporting XERO
- Liaising with Suppliers/ Contractors & Stock Control Compliance- training registers, incident report writing, liaising with security providers and emergency services
- Knowledge of Edge Digital technology (DMS, 2K projectors, BOH scheduling)
- Rosters/ Payroll Deputy (XERO Payroll App)
Certification
- Liquor Approved Manager License #171 653 Expiry 2024-09-18
- Responsible Management of Licensed Venues Certificate
- Responsible Service of Alcohol Certificate
- Queensland Blue Card
- COVID Safe Certificate
Timeline
Venue Manager
Sea Legs Brewing Co
11.2023 - Current
Associate Producer
QMusic
06.2023 - Current
Casual Duty Manager/ Admin
The Old Museum Building
09.2017 - 11.2019
Venue Manager
The Tivoli Theatre
04.2017 - 05.2023
Restaurant Manager
Beach Burrito Co Fortitude Valley
12.2015 - 04.2017
Venue Manager
Chalk Hotel & Tempo Hotel
03.2013 - 12.2015
General Manager
Palace Centro Cinemas
09.2009 - 10.2013
General Manager
The Tank Hotel
03.2005 - 09.2009
Duty Manager
The Regatta Hotel
11.2000 - 03.2005
Certificate III Hospitality - undefined
Southbank Institute of TAFE
Diploma of Business - Online
TAFE Brisbane
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