Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wood

Gosnells,WA

Summary

Accomplished Education Coordinator oversees lesson planning, testing and educational activities. Quickly learns and applies principles to develop comprehensive education continuum. Dedicated to meeting expectations and requirements of parents and students. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strategic with expertise in arranging and tracking shipments for international and domestic clients. Strong knowledge of freight forwarding and logistics. Proficient in using shipping and tracking software with strong attention to detail. Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment.

Overview

12
12
years of professional experience

Work History

Minesite Cleaning Supervisor

Sodexo Remote Sites
12.2021 - Current
  • Adhered to social distancing protocols and wore mask or face shield.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised 30 staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established and enforced safety protocols and guidelines for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering o collaborative atmosphere within the organization.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
  • Increased employee performance through effective supervision and training.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Education Coordinator

Kenwick Maddington Childcare
01.2013 - 12.2021
  • Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
  • Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollment.
  • Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
  • Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
  • Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
  • Supported staff recruitment initiatives for high-quality program delivery.
  • Coordinated special events such as guest speakers, field trips, and extracurricular activities to enrich the overall educational experience for students.
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Prepared presentations on health and safety concerns for public.
  • Attended professional educational and developmental meetings to support accreditation and grant writing.
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Liaised between faculty, staff and administrators to coordinate educational program delivery.
  • Organized and allocated resources required to meet needs of 20 students and 2 instructors.

Professional Cleaner

Valencia Aged Care
01.2016 - 01.2017
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals and materials properly and with caution.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

House Cleaner

Melissa Cleaning Service
02.2015 - 11.2016
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Emptied trashcans and transported waste to collection areas.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Verified cleanliness and organization of storage areas and carts.
  • Kept building entryway glass clean and polished for professional presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Education

No Degree -

Gosnell's Senior Highschool
Gosnells, WA
12.1997

Skills

  • Curriculum coordination
  • Observation reports
  • Learning Management System proficiency
  • Hiring coordination
  • Health and safety
  • Invoicing
  • Chemical Handling
  • Client Relations
  • Staff Scheduling
  • Infection Control
  • Staff Training and Development
  • Workload prioritization

Timeline

Minesite Cleaning Supervisor

Sodexo Remote Sites
12.2021 - Current

Professional Cleaner

Valencia Aged Care
01.2016 - 01.2017

House Cleaner

Melissa Cleaning Service
02.2015 - 11.2016

Education Coordinator

Kenwick Maddington Childcare
01.2013 - 12.2021

No Degree -

Gosnell's Senior Highschool

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Melissa Wood