Melissa Ann Chisholm

Queensland Health

10.2006 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assisted development and implementation of new administrative procedures.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.