Melissah Clarke
Hervey Bay,QLD
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
27
27
years of professional experience
Work History
Caregiver
Unpaid
Hervey Bay, Qld
06.1998 - Current
- Supported mental health needs of individuals coping with disabilities.
- Boosted quality of daily life with compassionate support.
- Fostered autonomy by supporting self-care skills like bathing, grooming, and toileting.
- Formulated contingency plans for respite care based on caregiver availability.
- Organized oral medications for clients following dosage and schedule requirements.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained the cleanliness of individuals' environments by cleaning surfaces, and washing clothes or dishes.
- Assisted in ROM exercises to maintain musculoskeletal functions and enhance strength.
- Helped maintain hygiene by supporting elderly in bathing, dressing processes.
- Contacted medical providers to follow up on appointments.
- Supported adjustment to new routines during incapacitation.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided emotional support during difficult times.
Manager of Operations
Scarness Foodstore
Scarness, Qld
04.2023 - 10.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Hired and onboarded team members to meet immediate and expected demand.
- Oversaw inventory management through stock ordering, rotation, and restocking, maintaining optimal product levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Planned and coordinated logistics for large-scale events or conferences.
- Oversaw financial management, budget management, accounting and payroll activities.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Addressed customer concerns with suitable solutions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Guided employees on understanding and meeting changing customer needs and expectations.
Commercial Cleaner
Akama Resort
Urangan, Qld
01.2022 - 01.2023
- Created inventory checklists and stocked housekeeping carts.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Notified managers concerning the need for major repairs or additions to building operating systems.
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Emptied trash cans and replaced liners.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Dust furniture, walls, machines and equipment.
- Completed routine maintenance checks, notifying management of needed repairs.
- Replenished supply of hand soap, paper towels, and other consumables.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Provided exceptional customer service while interacting with clients in a professional manner.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
Commercial Cleaner
J & D Property Services
Various, Qld
12.1997 - 12.2007
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Emptied trash cans and replaced liners.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Dust furniture, walls, machines and equipment.
- Replenished supply of hand soap, paper towels, and other consumables.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Provided exceptional customer service while interacting with clients in a professional manner.
- Maintained janitorial closets stocked with supplies for daily use.
- Stripped, sealed and polished floors.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
MacGregor State High School
Macgregor11-1997
Skills
- Prioritization and Time Optimization
- Regulatory Standards Oversight
- Strategic Development
- Change Implementation Skills
- Business process optimization
- Workforce Development
- Effective Problem Resolution
- Outcome-Oriented Planning
- Service Excellence
- Effective Policy Execution
- Effective Reporting Skills
Affiliations
- Blue belt in karate
- Blue patch in Muay Thai
- Homeschool tutor
Timeline
Manager of Operations
Scarness Foodstore
04.2023 - 10.2024
Commercial Cleaner
Akama Resort
01.2022 - 01.2023
Caregiver
Unpaid
06.1998 - Current
Commercial Cleaner
J & D Property Services
12.1997 - 12.2007
High School Diploma -
MacGregor State High School
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