Melissa Inglis
Summary
I am a Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Overview
20
20
years of professional experience
Work History
Human Resources Manager
Voco Gold Coast
03.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Managed complex workcover cases and maintained WHS records ensuring compliance and audit pass
- Won IHG Learning HR of the year 2024 award for being the Learning system Champion for Aus + NZ hotels and developing + delivering reporting tools to the region.
Complex Human Resources Manager (Maternity contract)
Sheraton Grand Mirage Surfers Paradise & Surfers Paradise Marriott Resort & Spa
11.2019 - 03.2021
- Covering a maternity contract, this was a senior complex role between 2 hotels leading a team in which I was responsible for aspects of HR within Sheraton Grand Mirage Surfers Paradise and Surfers Paradise Marriott Resort & Spa
- This role was covering HR functions for 550 employees
- Performance Management including coaching managers/employees and getting involved with performance issues from warnings through to termination
- Leading and guiding the HR team for workplace issues and general day to day advice on situations with employees
- ER issues (grievance resolution eg bullying, harassment)
- Employee Engagement through workplace activities
- Weekly/Monthly reporting + overview of fortnightly payroll
Human Resources Manager
Rydges South Bank & Grand View Hotel Cleveland
06.2019 - 11.2019
- Covering a 6 month maternity contract, this was an independent role in which I was responsible for all aspects of HR within Rydges South Bank whilst also assisting with HR requirements at Grand View Hotel Cleveland
- This role is covering HR functions for 300 employees
- Performance Management including coaching managers/employees and getting involved with performance issues from warnings through to termination
- ER issues (grievance resolution eg bullying, harassment)
- Training on the job and classroom facilitation
- Employee Engagement through workplace activities
- Return to Work/Workcover
Human Resources Advisor
TAE Aerospace
03.2019 - 06.2019
- This was a 3 month temporary role working in a small team based on the RAAF base in Amberley to assist with recruitment & administration during the short term absence of a permanent team member
- This role also assisted with HR functions for the wheel & Brake team located in Banyo
- Recruitment & Security Checks for the F135 & F414 Jet engine Mechanical/Engineering teams
- Administration & On-boarding
- Gained appropriate security clearance to work on base
Human Resources Manager
Hotel Jen by Shangri-La, Brisbane
03.2017 - 01.2019
- This was an independent role in which I was responsible for all aspects of HR within the hotel to employees and management
- Performance Management including coaching managers/employees and getting involved with performance issues from warnings through to termination
- ER issues (grievance resolution eg bullying, harassment)
- Recruitment of line positions through to and including manager level
- Training on the job and classroom facilitation
- Employee Engagement through workplace activities
- Return to Work/Workcover
- Significant decrease in negative staff turnover
- All branded training programs implemented successfully
- Reward & Recognition program developed and implemented
- Converting to Electronic Paperwork system
- Part of the hotel closure team
Human Resources Advisor
Sofitel Brisbane
09.2016 - 02.2017
- Covering a 6 month maternity contract, I was supporting the Director of HR in all general aspects of Human Resources with a hotel team of 350 employees
- Recruitment
- Reporting
- Performance Management
- Return to Work/Workcover
Human Resources/Learning & Development Advisor
Sofitel Gold Coast
04.2010 - 09.2016
- I transferred to this hotel in April 2010 as a Group Reservations Agent before moving across to HR in January 2013 as a Training Coordinator which then developed into a split role between Training and HR generalist
- All aspects of L&D (developing, facilitating & reporting)
- Recruitment
- Performance Management
- Development & Facilitation of a full day training session for middle management
Group Reservations Coordinator/Reservations Supervisor
Mercure/Ibis Brisbane
10.2007 - 04.2010
- Cluster property so was responsible for quoting, contracting and organising all group bookings for both the Mercure & Ibis hotel (420 rooms)
- Group accounts
- Monthly reporting
Group Reservations Coordinator
Stamford Plaza Brisbane
08.2006 - 10.2007
- Organising all conference & A List Celebrity parties accommodation to a 5 star standard
Assistant Language Teacher
NOVA (English school)
02.2005 - 07.2006
- Teaching English to students from 2 to 80 years of age
- Assisting English teachers in primary schools to teach English
Education
Post Graduate Certificate - Human Resources Management
Griffith University
01.2017
Diploma of Management -
TAFE
01.2014
Cert IV Training & Assessment -
TAFE
01.2014
Bachelor of Arts Degree - Major in Japanese
Massey University
01.2005
Skills
- Resilient
- Adaptable
- Personable
- Microsoft office proficiency
- Employee relations
- HR policies and procedures
- Compliance
- HR analytics
- Employment law
- Employee support
Timeline
Human Resources Manager
Voco Gold Coast
03.2021 - Current
Complex Human Resources Manager (Maternity contract)
Sheraton Grand Mirage Surfers Paradise & Surfers Paradise Marriott Resort & Spa
11.2019 - 03.2021
Human Resources Manager
Rydges South Bank & Grand View Hotel Cleveland
06.2019 - 11.2019
Human Resources Advisor
TAE Aerospace
03.2019 - 06.2019
Human Resources Manager
Hotel Jen by Shangri-La, Brisbane
03.2017 - 01.2019
Human Resources Advisor
Sofitel Brisbane
09.2016 - 02.2017
Human Resources/Learning & Development Advisor
Sofitel Gold Coast
04.2010 - 09.2016
Group Reservations Coordinator/Reservations Supervisor
Mercure/Ibis Brisbane
10.2007 - 04.2010
Group Reservations Coordinator
Stamford Plaza Brisbane
08.2006 - 10.2007
Assistant Language Teacher
NOVA (English school)
02.2005 - 07.2006
Diploma of Management -
TAFE
Cert IV Training & Assessment -
TAFE
Bachelor of Arts Degree - Major in Japanese
Massey University
Post Graduate Certificate - Human Resources Management
Griffith University
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