Melissa Jane Miller
Coolangatta,Queensland
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
37
37
years of professional experience
Work History
Director
Self employed Strong Pilates Braddon
Canberra, ACT
10.2022 - Current
- Analyzed data to inform decision-making and strategic direction.
- Managed crisis situations to minimize impact on operations and reputation.
- Negotiated agreements with external partners such as contractors or consultants.
- Assessed employee performance against established benchmarks or targets.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Implemented new technologies to streamline processes and enhance productivity.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Facilitated professional development programs to build a high-performing team.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Prepared staff work schedules and assigned team members to specific duties.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Implemented systems for tracking progress on key initiatives or projects.
- Identified opportunities for improvement in operational performance metrics.
- Ensured compliance with all relevant regulations, policies and procedures.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
- Facilitated collaboration between teams by encouraging open communication channels.
- Monitored market conditions and competitor activities to inform business decisions.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Managed annual budgeting process, including forecasting and financial planning.
- Led change management efforts to adapt to market shifts and organizational needs.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed operations to improve efficiency and increase profit margins.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Spearheaded the development and launch of new products or services.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed policies and procedures to ensure compliance with corporate standards.
- Delegated work to staff, setting priorities and goals.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Represented the organization at industry events, conferences, and public meetings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Director
Self employed Servcorp Canberra
Canberra And Barton, ACT
05.1988 - 06.2023
- Structured HR consulting services to support clients during organizational developments and changes.
- Performed sales and support activities to meet client needs and maintain service levels.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Identified potential risks associated with operations and developed mitigation strategies.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Broke down strategic problems and analysis to provide insights and recommendations.
- Established performance standards and monitored progress towards achieving them.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Provided guidance to team members on project management principles and best practices.
- Participated in development activities such as product launches or promotional events.
- Managed external communications such as press releases, media interviews.
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
- Analyzed industry trends to identify opportunities for expanding market share.
- Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed budgeting models used in forecasting future revenues and expenditures.
- Contributed to professional development of client staff through effective training and mentorship.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Implemented process improvements initiatives across various departments within the organization.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Cultivated relationships with customers, vendors, partners and other external stakeholders.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Contributed to profitability through expense control and pricing practices for products and services.
- Formed and sustained strategic relationships with clients.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Leadership And Innvoation
Ducere Business School Through Torrens University
Online10-2032
High School Diploma -
Canberra Girls Grammer School
ACT11-1981
Skills
- Contract management
- Performance management
- Business strategy
- Visionary leadership
- Budget management
- Hiring and retention
- Stakeholder engagement
- Sales management
- Employee development
- Strategies and goals
- Team building
- Conflict resolution
- Operations management
- Corporate social responsibility
- Coaching and mentoring
- Financial analysis
- Organizational development
- Market analysis
- Company guidelines
- Multitasking and organization
- Business planning
- Fundraising events
- Talent acquisition
- Negotiation
- Contract and vendor management
- Budget control
- Partnerships and alliances
- Cross-functional team leadership
- Leadership development
- Verbal and written communication
- Business development
- Strategic planning
- Analytical thinking
- Innovation management
- Business administration
- Decision-making
- People management
- Change management
- Human resources management
- Contract negotiation
- Financial reporting
- Relationship building
- Charismatic leader
- Task delegation
- Problem-solving
- Time management
- Team collaboration
- Client relations
- Issues resolution
- Crisis management
Affiliations
- Participate with the team, business strategy, and create an enviroment to empower the team so I could also focus on thigs I was passionate about including biannual events over 10 years raising over $900,000 (separate to company donations ongoing)
Timeline
Director
Self employed Strong Pilates Braddon
10.2022 - Current
Director
Self employed Servcorp Canberra
05.1988 - 06.2023
MBA - Leadership And Innvoation
Ducere Business School Through Torrens University
High School Diploma -
Canberra Girls Grammer School
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