Melissa Jane Sutcliffe
Crestmead,QLD
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
7
7
years of professional experience
Work History
Team Leader
Bolton Clarke
Thornlands , Queensland
11.2023 - Current
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training, and development coaching.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked closely with human resources to support employee management and organizational planning.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
Home Care Coordinator
Bolton Clarke
Thornlands , Queensland
03.2023 - 11.2024
- Collaborated with multi-disciplinary staff to improve overall client care and response times.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new staff.
PCW
Bolton Clarke
Thornlands , Queensland
04.2018 - 03.2023
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Transported patients to medical, dental and personal care appointments.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed care plan and directions to administer medications.
- Improved patient outlook and daily living through compassionate care.
- Followed safe lifting and transferring techniques to transport residents.
Education
Certificate III in Individual Support - Certificate III in Individual Support
Major Training
Bolton Clarke Work Based.Skills
- Mentoring
- Team Supervision
- Technical Support
- Quality Improvement
- Client Service
- Complaint resolution
- Team Building
- Staff Training
- Client Support
- Problem-Solving
- Safety
- Leadership
Timeline
Team Leader
Bolton Clarke
11.2023 - Current
Home Care Coordinator
Bolton Clarke
03.2023 - 11.2024
PCW
Bolton Clarke
04.2018 - 03.2023
Certificate III in Individual Support - Certificate III in Individual Support
Major Training
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