Melissa Dawes
Mango Hill,Qld
Summary
High caliber, professional Administrator with 12 years demonstrated success in project, event, and accounting teams. Inclusive, curious, lifelong learner who is able to work collaboratively or independently and thrives on seeing an end goal achieved to the highest of standards.
Overview
32
32
years of professional experience
Work History
Receptionist Administrator
Feet Ease Podiatry
11.2023 - Current
- Enhance patient satisfaction through empathy and efficiency when responding in a professional and friendly manner to managing incoming calls, referrals, and emails with exceptional attention to detail as the first point of contact for initial and ongoing appointments to ensure timely health care.
- Contribute to a positive work environment through excellent interpersonal communication skills and genuine care for colleagues and clients needs.
- Utilise Nookal practice management system and Microsoft Office 365 Google to expedite and organise daily administrative tasks for increased productivity when maintaining digital patient records and filing systems, distributing mail, scanning documents, and entering data.
- Resolve outstanding accounts through rigorous reconciliation of patient records, active listening and open-ended questioning, and liaising with allied health professionals and external stakeholders to solve problems.
- Contribute to workplace health and safety when following processes for instrument sterilisation and maintaining a clean and safe podiatry practice.
University Student - Bachelor of Education
CQUniversity
02.2018 - 06.2023
- Dedication, commitment, self-management, critical thinking, analysis, research, and curiosity as a lifelong learner demonstrated through impeccable written and verbal communication skills resulting in a culminating Grade Point Average of 6.6 out of 7.
- Collaborated with diverse and geographically dispersed peers as an online distance student to achieve superior results in group assessments by setting the bar high and actioning timely and effective peer review and feedback processes.
- Self-taught and utilised digital technologies to achieve superior learning outcomes: Zoom, Moodle, Microsoft Suite (MSWord, MSPowerPoint, MSExcel, MSOneNote, MSTeams), Google Suite, WordPress, YouTube, Prezi, and AAARNET Cloudstor.
- Enhanced online learning experiences for myself and peers through engaged and responsive participation in weekly Zoom classes by effectively utilising interactive digital learning technologies.
- Mentored struggling peers through self-initiated online meetings to offer utilising empathic, person-centered communication skills
- Developed strong rapport and relationships with academics and peers through regular, and supervising teachers and parents when on
- Applied connections between theory and real-world learning content demonstrated in exceeding expectations on professional practice reports.
Communications Officer + Administrator
Blackall Range Independent School
01.2017 - 12.2018
- Collaborated with the Principal to develop and implement streamlined school communication processes for improved information dissemination and school community engagement.
- Enhanced P&F visibility and engagement by developing and implementing communication plans and engaging in professional networking to improve school community relationships.
- Boosted social media presence with tailored content strategies, resulting in increased school community participation and followers.
- Produced and distributed calendars, flyers, and newsletters using online and hard media tools.
- Coordinated high-impact events for P&F fundraising and to enhance public awareness of the school's presence and ethos.
- Collaborated with the school Principal through researching and writing, supporting the Executive Board to update school policies and procedures for the cyclical school accreditation.
Home Educator + Head of Household
My Family
03.2008 - 12.2016
- Registration with Queensland Home Education Unit including submission of yearly plans outlining education goals aligned to the Australian Curriculum.
- Developed and implemented individualised weekly and daily lesson plans for improved child engagement and comprehension by incorporating personal interests, hands-on activities, and group projects.
- Leadership and participation in home education cooperative by maintaining open communication lines and regular updates to facilitate increased child participation and parental involvement when collaborating with professionals to implement education programs in an intergenerational music group and science gardening group.
- Promoted a positive learning environment by fostering mutual respect, empathy, and a culture of curiosity to encourage critical thinking, creativity, and a willingness to explore and engage in child-led inquiry and problem-solving.
- Conscientious self-learning and immersion in neuro based child development through nurturing and authoritative parenting inspired by psychologist, academics, and educators such as Dr Laura Markham, Dr Margot Sunderland, Dr Louise Porter, Sir Ken Robinson, and Maggie Dent.
Remote Administration and Medicare Trainer
Top End Remote Health
11.2006 - 03.2008
- Developed and implemented training in remote community health centres to enable local Indigenous staff to perform administrative roles alongside health practitioners.
- Trained medical health practitioners and administrative staff in the effective application of the Medicare Benefits Schedule to maximise funding for Indigenous health care.
- Enhanced local Indigenous administrative staff engagement through building rapport and maintaining professional relationships remotely and in person, that allowed confidence and empowerment in their roles as a valued part of the health centre teams.
- Conducted needs assessments to identify gaps in knowledge and skills, informing future training program development to improve administrative staff performance in varying remote health centre contexts.
- Evaluated the effectiveness of training initiatives by monitoring administrative staff progress and gathering feedback from medical health practitioners for continuous improvement.
Counter and Filing Clerk + Judges Secretary
Supreme Court Of The Northern Territory
09.2005 - 11.2006
- Increased customer satisfaction by providing efficient and friendly administrative service at the counter to legal practitioners and the public in matters before the Civil Court and Court of Appeal.
- Maintained privacy and confidentiality of suppressed matters before the Supreme Court.
- Managed cash transactions for accurate accounting of Court fees and file searches.
- Maintained a clean and organized counter area, ensuring a pleasant environment for all.
- Handled complaints professionally, resolving issues promptly, and maintaining exceptional customer service.
- Managed transcription and secretarial duties in Judges Chambers with exceptional accuracy and attention to detail in a highly professional work environment.
University Student - Bachelor of Laws
Charles Darwin University
07.2004 - 06.2006
- Adaptable and proficient in learning new concepts quickly and efficiently when participating in university study, prior to withdrawing from the degree to change career direction.
Administrative Officer
Faculty Of Science - UniSQ
09.2003 - 02.2005
- Enhanced overall student customer service and office productivity through effective management and coordination of faculty administrative tasks.
- Provided exceptional faculty support and streamlined administrative processes by implementing efficient semester timetabling systems, tracking and management of student assessments, and clinical placement programs.
- Maintained the privacy and confidentiality of student databases and files in efficient records management systems.
- Built rapport and maintained excellent working relationships with academic and non-academic staff across two geographically dispersed university campuses.
Airport Administrator
Ayers Rock Resort
01.2002 - 07.2003
- Consistently high level of customer service, time management, and attention to detail to improve airport records management and daily administrative operations.
- Implementing an efficient filing systems and associated procedures.
- Exceptional delivery of internal and external client requirements for successful administrative and accounting responsibilities.
Materials Management Coordinator
Goodwill Games
10.2000 - 12.2001
- Successful delivery of the Materials Management division through effective leadership and liaison to meet internal and external stakeholder needs for 14 games time venues across Brisbane and the Gold Coast.
- Developed, wrote, and implemented policies and procedures for the efficient implementation of the materials management division.
- Implemented a comprehensive materials management system for the scoping, sourcing, budgeting, procurement, receipt, storage, delivery, and distribution of furniture, fittings, and equipment on time and within financial constraints.
- Conducted venue inventory counts to determine current materials availability and organisational procurement needs.
- Facilitated superior communication between suppliers, venue managers, warehouse staff, and games volunteers.
- Interviewed, selected, trained, and supervised the recruitment of two permanent staff and 50 volunteers.
- Developed programs for staff and volunteer induction and training in materials management systems including proper handling, storage, use, and documentation.
- Collaborated with external stakeholders to problem solve materials and inventory delivery and distribution errors through direct communication while maintaining rapport and relationships with suppliers and venues.
- Reduced materials waste and financial costs by optimising recovery and disposal of furniture, fittings, and equipments.
Assistant Accountant
Agman Holdings Limited
01.2000 - 09.2000
- Temporary contract to create the group accounts for the demerger of a global corporation into two individual companies.
Property Accountant + Project Accounts Officer
Alcoa World Alumina
12.1997 - 01.2000
- Established, implemented, delivered, and maintained the project cost control system for a $260M capital expansion project.
- Performed a critical role for the project cost outcome being on budget by ensuring cost reporting and forecasting was timely and accurate.
- Monthly reporting and various project presentations to senior management to provide meticulous review and analysis of budgeting and costing that allowed sound decision making and corrective action by project management and engineers to deliver the project on time and on budget.
- Highly professional working relationships with engineering, procurement, construction, senior management, corporate accounting, and project services staff to ensure collaborative stakeholder engagement and world best practice project outcomes.
- Diligent and customer focussed service, and quick to adapt to changed requirements when providing capital analysis, budgeting, reporting, and forecasting within the property accounting team.
Administration Assistant
Mayne Nickless Logistics
08.1996 - 10.1997
- Financial accounting and administration support including weekly payroll, accounts receivable and payable, bank reconciliations, monthly reporting, and year end reporting.
- Established excellent working relationships with warehouse, transport, management, and external stakeholders to improve collaborative teamwork within a logistics operation.
University Student - Bachelor of Business
Queensland University Of Technology, QUT
02.1992 - 06.1996
- Self-motivated, with a strong sense of personal responsibility, and a passion for continual improvement for the completion of an undergraduate university degree.
Education
Bachelor of Education -
CQUniversity
Sunshine Coast, QLD06.2023
Bachelor of Business - Accounting
Queensland University of Technology
Brisbane, QLD06.1996
Skills
- Highly Professional with Excellent Work Ethic
- Intrinsically Motivated Self Starter
- Exceptional Person-Centred Communicator
- Empathic Collaborative Team Player
- Meticulous Attention to Detail
- Strong Administrative Skills
- Curious Lifelong Learner and Researcher
- Analytical and Critical Thinker
- Cross-Culturally Aware
- Adaptable and Flexible
- Prioritise to Meet Deadlines
- Multitasker and Time Manager
- Reflective and Ethical
Timeline
Receptionist Administrator
Feet Ease Podiatry
11.2023 - Current
University Student - Bachelor of Education
CQUniversity
02.2018 - 06.2023
Communications Officer + Administrator
Blackall Range Independent School
01.2017 - 12.2018
Home Educator + Head of Household
My Family
03.2008 - 12.2016
Remote Administration and Medicare Trainer
Top End Remote Health
11.2006 - 03.2008
Counter and Filing Clerk + Judges Secretary
Supreme Court Of The Northern Territory
09.2005 - 11.2006
University Student - Bachelor of Laws
Charles Darwin University
07.2004 - 06.2006
Administrative Officer
Faculty Of Science - UniSQ
09.2003 - 02.2005
Airport Administrator
Ayers Rock Resort
01.2002 - 07.2003
Materials Management Coordinator
Goodwill Games
10.2000 - 12.2001
Assistant Accountant
Agman Holdings Limited
01.2000 - 09.2000
Property Accountant + Project Accounts Officer
Alcoa World Alumina
12.1997 - 01.2000
Administration Assistant
Mayne Nickless Logistics
08.1996 - 10.1997
University Student - Bachelor of Business
Queensland University Of Technology, QUT
02.1992 - 06.1996
Bachelor of Education -
CQUniversity
Bachelor of Business - Accounting
Queensland University of Technology
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