MELISSA LAURA RIZZA
Bartender
Karratha,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and new experiences and opportunities.
Overview
7
7
years of professional experience
Work History
Bartender
Tambrey Tavern
06.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Operated efficiently in high-volume setting to prepare and serve a high volume of drinks per hour
- Consulted with managers to organize special events and promotions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Improved and applied social media marketing strategies to increase patronage.
Bartender Shift Manager
Last Chance Tavern
02.2022 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Bartender and Front of House
Star Deck Group
02.2021 - 06.2021
- Set up tables with glassware, linens, and silverware to prepare tables for service
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Observed safety and sanitation requirements for food preparation and handling
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Provided beer, wine, and cocktail suggestions to accompany meal choices
- Removed dishes and glasses from tables or counters to prepare for cleaning
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Greeted all guests with smile and friendly greeting
- Offered guests dietary and allergy information to match special requirements
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Full filled bar duties and maintained a clean organised bar and venue
- Learnt an extensive knowledge of cocktail mixology
- Developed a keen eye for detail and presentation when it comes to cocktails and venue atmosphere.
Regional Bartender
Western Australia
06.2019 - 01.2021
- During this time, I traveled through regional Western Australia and worked at many different pubs and bars under my own ABN
- I can provide references from these venues and my ABN upon request
- All duties and skills for this job are equivalent to the previous skills listed for my current Job.
Retail Assistant
Lottery West Subiaco Square Newsagents
03.2016 - 06.2019
- Maintained displays with products to market new items and create awareness
- Attended cash registers during busy periods to maintain top-tier service levels
- Interacted with customers, encouraging pleasant client experiences and promoting increased participation
- Verified jackpots and payouts
- Acquired all lottery west training certificates
- Paid out small and big amounts of winnings to customers
- Opened and closed the store
- Trained new junior employees on floor and counter duties
- Counted tills at the end of the day.
Education
High School Diploma - undefined
Kenwick Community College, Kenwick College
Certificate I, II and III in General Education - undefined
Skills
- Excellent at developing and maintaining customer relationships
- Can maintain a professional and calm manner under high and busy stress periods
- Is able to problem solve and trouble shoot most issues that arise even if not trained in that area
- Extremely reliable and punctual
- Can work efficiently in a team or solo
- Constantly helping input new ideas for marketing and work strategies
- Fast and effective learner and can pick up new skills extremely fast
- Strong Organisational Skills
- Strong computer and most WA recognised POS systems skills
Additional Information
Most of the work I have completed has been in the hospitality department, I am ready for a new challenge! I want the opportunity to grow career wise and throw my self into a completely new and different area of work.
Timeline
Bartender Shift Manager
Last Chance Tavern
02.2022 - 08.2022
Bartender
Tambrey Tavern
06.2021 - Current
Bartender and Front of House
Star Deck Group
02.2021 - 06.2021
Regional Bartender
Western Australia
06.2019 - 01.2021
Retail Assistant
Lottery West Subiaco Square Newsagents
03.2016 - 06.2019
High School Diploma - undefined
Kenwick Community College, Kenwick College
Certificate I, II and III in General Education - undefined
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