Melissa Lina Fesaitu Hanfiro
Summary
Proven Bank Teller at Bank Of South Pacific, adept in money handling and problem-solving, significantly enhanced client retention through exceptional service. Mastered transaction accuracy and efficiency, excelling in sales by identifying customer financial needs. Demonstrated professionalism and courtesy, contributing to operational excellence and surpassing sales goals.
Overview
17
17
years of professional experience
Work History
Bank Teller
Bank Of South Pacific
11.2006 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
High School
Lelean Memorial School
2002
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Transaction processing
- Cash handling expertise
- Sales and Cross-selling
- Balance transfers
- Transaction processing accuracy
- Signature verification
- Financial transactions
- Currency packaging
- Teller support
- Money transfer systems
- Problem-solving
- Banking regulations knowledge
- Multitasking and organization
Timeline
Bank Teller
Bank Of South Pacific
11.2006 - 10.2023
High School
Lelean Memorial School
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