Melissa Natalie Pineda
Bonnyrigg
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Sunglass Hut - EssilorLuxottica
08.2019 - Current
- Managed a $5 million store of currently 30 team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on foretasted customer levels, individual employee knowledge, and service requirements.
Team Leader
BridgeClimb
10.2015 - 07.2019
- Supervised team of 15 people for the Cafe, gift shop, Pylon lookout, Photo-graphics area.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Frequently inspected production area to verify proper equipment operation.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Managed customer bookings, enquiries and cafe orders daily.
Team Member
Luna Park
09.2014 - 01.2018
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Diploma - Legal Studies
South Western Sydney Institute
2015
Certificate III - Business Administration (Legal)
South Western Sydney Institute
Miller, NSW2014
Skills
- Staff Management
- Team Leadership
- Employee Motivation
- Merchandising and Inventory Management
- Multitasking and Organization
- Customer Relations
- Store Opening and Closing Procedures
- Cash Handling
- Microsoft Office, Excel, PowerPoint
- Problem-Solving
Additional Information
References available upon request
Timeline
Store Manager
Sunglass Hut - EssilorLuxottica
08.2019 - Current
Team Leader
BridgeClimb
10.2015 - 07.2019
Team Member
Luna Park
09.2014 - 01.2018
Diploma - Legal Studies
South Western Sydney Institute
Certificate III - Business Administration (Legal)
South Western Sydney Institute
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