Melissa Pamela Ord

Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.

• Served as positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
• Enjoyed working for many hours with i/t Chatgpt to create and send professional and objective winning communications.
• All aspects of my roles had some level of communication or development with the use of i/t many hours of my mentoring and peer support is provided through the Facebook platform. i/t based support and group networking internationally.
• Assisted in conflict resolution Online, on the phone and in-person, addressing interpersonal issues between peers effectively and professionally.
• Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve overall effectiveness of program.
• Mentored new Peer Support Leaders Online, Via Phone & Face to Face, providing guidance and sharing best practices to ensure their success in role.
• Enhanced group dynamics by implementing peer support strategies and promoting open communication.
• Utilized I/T to gather custom resources and tools to provide support to betterment for our sisterhood.
• Used Search Engines, social media platforms Developed comprehensive training materials to enhance skills of fellow Peer Support Leaders.

• Managed daily operations for successful small business, ensuring efficient processes and quality services.
• Recruitment of new employees via i/t Gumtree
• adverising via i/t facebook marketplact and gumtree sales, marketing and promotional campaigns.
• Used Facebook Messenger, Gumtree, Gmail to communicate with clients and lock in contracts.
• Worked with i/t marketing advertising and promotional via vistaprint designing letter box drop and flyers.
• Recruited, Trained and Managed 5 employees from diverse cultural back grounds.
• Adapted my workplace to be able to breastfeed my toddler and provide onsite tailored childcare that enable me to work fulltime without Sacrificing Priceless Time with my child.
• Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Expanded client base through targeted i/t based networking initiatives, resulting in increased sales opportunities.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of facility.
• Taught up to 10 employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager Owner in different operational issues and promotional activities.
• Pitched Projects, Wrote Quotes and Secured Contracts for over $200k including Upgrades at UTS, SYD And SUNCORP SYD.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
• Implemented safety protocols to maintain secure work environment for employees.
• Developed strong relationships with suppliers, resulting in improved product quality and delivery times
• Managed Bookings, Supported Budgets, Saving Targets, Reinvestment Oppurtunites, Identified Areas of weakness in the budgets and company in general and problem solved them efficiently. Including letting go employees with poor work ethic, slow productivity and high product breakage rates.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Served as a liaison between the Senior Partner and other legal professionals, ensuring timely sharing of information and seamless collaboration.
• Improved office efficiency by implementing an organized digital filing system for easy access to essential documents.
• Maintained confidentiality of sensitive client information at all times adhering to ethical standards within the profession.
• Maintained appropriate filing of personal and professional documentation.

• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
• Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
• Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
• Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.

• Networking events, Door to door sales
• Networking events, Door to door sales
• Built a reputation as a trusted advisor among clients by staying informed about industry trends and offering valuable insights during conversations.
• Developed customized solutions tailored to individual client needs that resulted in higher satisfaction levels and repeat business opportunities.
• Established rapport with prospective clients through active listening skills which enabled the identification of their unique pain points leading to effective problem-solving strategies during sales pitches.