Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melisssa Monteleone

Ferryden Park,S.A.

Summary

I am a Results-driven professional skilled in researching property information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists Conveyancer in preparing for up coming settlement.

Overview

8
8
years of professional experience

Work History

Conveyancing Assistant

Lyon Conveyancing Pty Ltd
04.2022 - Current
  • Collaborated with Lawyers and Real Estate Agents to develop strategies for each case.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalised letters and documents.
  • Contacted clients to schedule appointments and discuss progress of cases.

Administration Receptionist

Commercial And Legal
04.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved client problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organised, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximise efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high clientel satisfaction
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Store Manager

Lovisa
11.2020 - 03.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
  • Implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Front End Manager

Romeos Foodland
11.2015 - 10.2018
  • Monitored cash drawers at the checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strong customer relations and effective customer service standards.
  • Prepared weekly employee work schedules to meet operational needs.
  • Recorded financial transactions and performed account reconciliations.
  • Developed and implemented robust training and mentoring strategies.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.

Education

Bachelor of Laws - Financial Law

University of Adelaide
Adelaide, SA
06.2024

SACE Completion -

Nazareth Catholic College R-12 - Secondary Campus
Findon, SA
11.2014

Skills

  • Document Management
  • Critical Thinking
  • Calendar Management
  • Conflict Resolution
  • Filing System Organisation
  • Legal Correspondence

Timeline

Conveyancing Assistant

Lyon Conveyancing Pty Ltd
04.2022 - Current

Administration Receptionist

Commercial And Legal
04.2021 - 02.2022

Store Manager

Lovisa
11.2020 - 03.2021

Front End Manager

Romeos Foodland
11.2015 - 10.2018

Bachelor of Laws - Financial Law

University of Adelaide

SACE Completion -

Nazareth Catholic College R-12 - Secondary Campus

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Melisssa Monteleone