Melita Ford
Currambine,Western Australia
Summary
Enthusiastic Change Manager with a passion for driving continuous improvement and adopting innovative perspectives. With extensive experience in complex, regulatory, digital, and large-scale projects across mining, national regulatory bodies, offshoring, and operational excellence programs, I excel in designing, delivering, and implementing change using PROSCI Change Management Frameworks. My leadership and operational expertise enable me to apply key insights and methodologies effectively, fostering long-term relationships and ensuring successful change adoption.
Overview
22
22
years of professional experience
Work History
Change Management Analyst
Fortescue
10.2023 - Current
- Increased adoption rates for new initiatives, providing comprehensive support throughout the implementation process.
- Facilitated smooth transitions between phases of complex projects, minimizing disruption to daily operations.
- Cultivated strong relationships with stakeholders to gain buy-in for proposed changes and foster collaboration.
- Improved organizational efficiency by implementing change management strategies and streamlining processes.
- Boosted stakeholder satisfaction through active engagement in change management projects, ensuring their needs were met.
- Reduced resistance to change with effective communication and employee training programs.
- Collaborated with cross-functional teams to achieve seamless integration of new systems and processes.
- Identified areas for improvement by conducting regular audits of existing processes and systems.
- Delivered high-quality training materials that effectively educated employees on new systems, processes, or policies resulting from change initiatives.
- Provided expert guidance on change management best practices, contributing to a positive organizational culture.
- Developed detailed project plans to track progress and ensure successful execution of change initiatives.
- Coordinated activities across multiple departments involved in the same initiative while maintaining clear lines of responsibility.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Collaborated with stakeholders to assess risks, identify opportunities, and develop customized change management solutions.
- Partnered with business teams to understand needs and mitigate potential problems.
Change Manager
Westpac Banking Group
07.2018 - 10.2023
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
- Designed processes and systems supporting business needs before, during and after transitions.
- Developed training materials and resources for smooth transitions during organizational changes.
- Partnered with business teams to understand needs and mitigate potential problems.
- Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
- Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
- Identified impacted parties, business partners and resources required for planned changes.
- Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
- Leveraged data-driven insights to guide decision-making processes around proposed changes.
- Managed risks associated with change initiatives, implementing mitigation strategies as needed.
- Collaborated with senior leaders to align change initiatives with strategic objectives.
- Managed internal and external client-facing relationships through transitional periods.
Team Manager
Westpac Banking Group
12.2002 - 07.2018
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma of Senior Leadership & Financial Services - People Leadership
KAPLAN
Adelaide, SA03.2018
Skills
- Communication Planning
- Change Readiness Evaluation
- Business Process Analysis
- Customer Focus
- Teamwork and Collaboration
- Change Management Expertise
- Influencing skills
- Change Implementation
Timeline
Change Management Analyst
Fortescue
10.2023 - Current
Change Manager
Westpac Banking Group
07.2018 - 10.2023
Team Manager
Westpac Banking Group
12.2002 - 07.2018
Diploma of Senior Leadership & Financial Services - People Leadership
KAPLAN
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