Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
I greeted all patrons at entry to where they wanted to sit. Gave Menu. after seated arranged drinks, offered Chefs specials and answer any questions, took orders. all drinks arrive together. I also ensure all meals are hot when served at SAME TIME. MY SERVICE SKILLS OFFERED AMAZING CUSTOMER SERVICE WAS AWARDED FOR & was very proud of this. Carried it into all aspects of any jobs I performed.
I started from scratch, using a computer program to connect with my phone. I called back leads from the previous day and followed up on return calls. I emailed completed jobs and hot leads to the sales team, ultimately boosting sales by over $60,000 in new business. My bosses and I were thrilled with the results. I’m passionate about providing exceptional service and enjoy engaging with people. Each afternoon, I submitted a report detailing my calls and leads ready to buy.
Ran the store alone daily budgets, banking, floats, cashing up, hiring, timetables, previewing product, ordering for our store, also for a small buying group invoicing & arranging delivery of product & display of store. store security. cashing up arcade games as well.
The owners of Australian Choice also owned the Sock Shop in same complex so I also did Thursday nights & some Saturdays (& on call) there.
I managed all aspects of the daily open & running of the store. from ordering all stock, hiring ~& timetables. Ensured all movies where invoiced & collected from my buying group. the slot games as only 2 fitted had to be very choosy what went there. learnt so much. the responsibility of all monies where accounted for changeover or close all came out without discrepancies .
Day to day operation, Ensuring Cash as exact to computer print out of tally transactions for day. Had reach target budget every day
Started here when the business was still in 1st year so had a lot to do with making changes to improve daily running of store. I did everything. opening store, balancing daily takings, reviewing movies to order. Went to red carpet events to mingle with peers. Ordered for other stores so I priced invoiced `& delivered there movies. Taught me a lot. ran & cashed out & banked the 3 arcade games. movie & displaying store differently to revamp some products & selling New releases after st 3-5 weeks, negotiating, hunting down back catalogue, sometimes hunting through hundreds of black catalogue for a specific title.