Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Melita Mrak

Campbellfeild,Vic

Summary

Retail Sales Associate with a solid background in sports apparel and furniture industries. Passionate about sales and merchandising, effective at multitasking and maintaining a friendly attitude under pressure. Experienced in managing teams, store operations, and promoting merchandise to increase store profits. Seeking a sales or store management position to contribute to team goals.

Overview

40
40
years of professional experience

Work History

Sales Consultant

focus on furniture
Melbourne, Vic
06.2019 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Verified accuracy of account information and updated records accordingly.
  • Explained the consequences of non-payment in a professional manner.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
  • Investigated the creditworthiness of potential borrowers by ordering credit reports and verifying references.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Escalated unresolved disputes to legal counsel as necessary.
  • Utilized CRM software tools to track progress of each sale cycle stage.

Sales Agent and Arrears Debit Collection

Rent4keeps
Blackburn, Vic
12.2014 - 04.2019
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Ensured precise documentation of sales activities
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Verified accuracy of account information and updated records accordingly.
  • Explained the consequences of non-payment in a professional manner.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Escalated unresolved disputes to legal counsel, as necessary.
  • Utilized CRM software tools to track progress of each sales cycle stage.

Department Head Clothing / Teamwear

Sportsmart
Northcote, Vic
02.2009 - 09.2014
  • Analyzed customer feedback to identify areas of improvement for the sales team.
  • Developed and implemented strategies to increase sales volume and profitability.
  • Monitored inventory levels and ordered new stock as needed.
  • Provided training and guidance to new sales associates on product knowledge, customer service, and store policies.
  • Maintained positive relationships with customers by responding promptly to inquiries and complaints.
  • Collaborated with marketing department to create promotional campaigns that increased brand visibility.
  • Created weekly schedules for sales staff according to store needs.
  • Ensured that all safety protocols were followed at all times while on the shop floor.
  • Organized special events such as Sporting clubs nights in order to drive traffic into the store.
  • Resolved conflicts between customers and employees professionally without compromising company policy or reputation.
  • Negotiated contracts with vendors in order to secure discounts on merchandise purchases.
  • Regularly attended trade shows, conferences, and other industry-related events in order to stay up-to-date on trends and developments within the sector.
  • Participated actively in recruiting efforts by conducting interviews with prospective candidates.
  • Promoted products through creative visual displays that highlighted features and benefits.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Built talented and successful team that increased department sales.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Duty Manager /Warehouse Assistant/Visual Merchandiser

Raging Earth
Multiple Sites, Vic
12.2005 - 02.2009

Contract Manger/ State Supervisor

PO services Berkley challenge support services
Multiple Sites, Vic
04.1998 - 07.2004

Domestic Service Manger/PCA /Div 2

Dept of human services -Larundel /Janefield mental institution
Bundoora/ Mill Park, Vic
11.1987 - 03.1998

Register and Sales

Kmart
Preston , Vic
08.1984 - 07.1992

Education

High School Diploma -

Northcote Secondary Collage
Northcote, VIC
11-1987

Skills

  • Transaction Processing Experience
  • POS software expert
  • Proficient in Telecheck Processing
  • Credit Card Reconciliation
  • Computer literate
  • Upselling techniques
  • Stocking
  • Skilled problem solver
  • Cash handling and management
  • Opening and closing procedures
  • Banking Transaction Procedures
  • Retail Merchandising
  • Customer service-oriented
  • People-oriented
  • Detail-oriented
  • Staff training and development
  • Goal-oriented
  • Clear Verbal and Written Communication
  • Strong work ethic
  • Active listening skills
  • Motivated team player
  • Approachable Demeanor
  • Merchandising Strategy Implementation
  • Store Presentation Optimization
  • Attention to Detail
  • Financial Services
  • Debt management
  • Financial Processing Expertise
  • Effective Team Contributor
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Achievement-Focused
  • Inventory Management
  • Skilled in Resolving Disputes
  • Product Presentation Knowledge
  • Ticketing and Changeover Oversight

t

Affiliations

  • Spending time with family and friends
  • Enjoying the outdoors
  • Coaching junior development squad
  • Movies
  • Reading books
  • DYI at home for family and friends

References

References available upon request.

Timeline

Sales Consultant

focus on furniture
06.2019 - Current

Sales Agent and Arrears Debit Collection

Rent4keeps
12.2014 - 04.2019

Department Head Clothing / Teamwear

Sportsmart
02.2009 - 09.2014

Duty Manager /Warehouse Assistant/Visual Merchandiser

Raging Earth
12.2005 - 02.2009

Contract Manger/ State Supervisor

PO services Berkley challenge support services
04.1998 - 07.2004

Domestic Service Manger/PCA /Div 2

Dept of human services -Larundel /Janefield mental institution
11.1987 - 03.1998

Register and Sales

Kmart
08.1984 - 07.1992

High School Diploma -

Northcote Secondary Collage

Similar Profiles

CREATE PROFILE
Melita Mrak