Melita Wilson
Tailem Bend,SA
Summary
Dynamic Director and Owner Operator at B & M Recycling with a proven track record in budget management and customer relationship building. Expert in logistics coordination, I successfully optimized resource allocation, enhancing operational efficiency. Adept at effective communication, I foster strong client connections, ensuring satisfaction and loyalty in a competitive market.
Overview
3
3
Languages
5
5
years of post-secondary education
2027
2027
years of professional experience
Work History
Director Owner Operator
B & M Recycling
Tailem Bend , SA
05.2019 - 08.2026
- Customer Relations in person, via Telephone, Text and Facebook Messenger.
- Data Entry
- Logistics
- Creation and advertising on our Facebook page
- Cash Handling
- Managed budgets to optimize resource allocation for recycling operations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Personal Care Assistant
Lerwin retirement Village
Murray Bridge, SA
07.2014 - 11.2016
- Assisted residents with daily living activities and personal hygiene.
- Communicated effectively with healthcare professionals regarding resident care needs.
- Coordinated recreational activities to enhance resident engagement and socialization.
- Maintained cleanliness and organization in resident living spaces and common areas.
- Monitored resident health indicators and reported changes to nursing staff promptly.
- Provided companionship and emotional support to enhance resident well-being.
- Adhered to safety protocols while assisting residents with mobility challenges.
- Documented care activities accurately in resident care logs as required by policies.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medication under supervision of a registered nurse or physician.
St John First Responder
St John Australia
Murray Bridge, SA
08.2013 - 11.2015
- Responded promptly to medical emergencies in diverse community settings.
- Provided first aid and CPR support to individuals in need.
- Collaborated with emergency services to ensure coordinated responses.
- Participated in training sessions to enhance skills and knowledge.
- Documented incident reports accurately for future reference.
- Ensured that all safety protocols were followed while performing hazardous tasks such as entering burning structures or handling hazardous materials spills.
- Monitored radio transmissions from dispatch center regarding incoming emergency calls for service.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Maintained accurate records and documented client data in company databases.
Bar Attendant
O'Sullivan Beach Football Club
O'Sullivan Beach, SA
02.1995 - 10.1998
- Served beverages efficiently to club members and guests.
- Maintained cleanliness and organization of the bar area.
- Assisted in inventory management and restocking supplies.
- Handled cash transactions accurately at the bar register.
- Provided excellent customer service to enhance guest experience.
- Enforced club policies and responsible service of alcohol.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Ensured that all alcoholic beverages were served responsibly within state regulations.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Greeted customers, answered questions, and provided information about the bar's menu.
- Managed closing duties such as restocking items at end of shift.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Operated cash registers and handled money transactions accurately.
- Built excellent relationships with guests to achieve repeat business.
- Complied with local and state liquor and food handling laws and regulations.
- De-escalated conflicts between intoxicated guests with tact and diplomacy.
- Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
- Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
Retail Assistant
Angus & Robertson Bookworld
Lake Haven
03.1991 - 04.1994
- Assisted customers with book selections and recommendations.
- Organized merchandise displays to enhance product visibility.
- Processed sales transactions efficiently at the checkout counter.
- Maintained inventory by restocking shelves and tracking stock levels.
- Handled customer inquiries and resolved issues promptly.
- Supported promotional events by setting up materials and displays.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Operated cash registers efficiently during peak hours of business.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered phones promptly and directed calls appropriately.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Assisted in setting up promotional displays, signage and window displays.
Administrative Assistant
Ray White Real Estate
Hackam, SA
- Managed client communications and scheduled appointments for real estate agents.
- Prepared and organized property listings for marketing and client presentations.
- Assisted in maintaining office supplies and equipment for smooth operations.
- Coordinated open house events and prepared necessary marketing materials.
- Supported team members with administrative tasks and documentation processes.
- Handled incoming calls, directing inquiries to appropriate agents or departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled incoming calls and emails, providing information to clients and vendors.
- Organized and maintained filing systems for property documents and client records.
Delivery Driver
KFC
Christie Beach, SA
- Delivered food orders promptly to ensure customer satisfaction.
- Maintained vehicle cleanliness and operational readiness for daily routes.
- Followed safety protocols while loading and unloading food products.
- Provided excellent customer service during order drop-offs and pickups.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Education
Certificate III Horticulture - Certificate III Horticulture
External Learning
05.2014 - 11.2016
Certificate III Aged Care - Certificate III Aged Care
External Learning
09.2009 - 02.2012
Wyong Technology High School
Wyong, NSWCertificate Of Completion - Diploma of Chinese Massage And Acupressure
External Learning
Certificate Of Completion - Japanese Language Conversation
Central Coast Careers College
Certificate Of Completion - Level 1 & 2 AUSLAN
Royal South Australian Deaf Society
Certificate II - Emergency Medical First Response
St John Australia
RSA Badge - Responsible Service of Alcohol
External Learning
Ray a
Skills
- Customer relationship management
- Budget management
- Data analysis
- Logistics coordination
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Crisis management
- Media relations
- Business administration
- Creativity and innovation
- Information technology management
- Negotiation
- Rules and regulations
- Business development
- Logistics management
- Relationship building
- Problem-solving
- Company guidelines
- Legal and regulatory compliance
Languages
English
First Language
Japanese
Intermediate (B1)
B1
AUSLAN
Beginner (A1)
A1
Timeline
Director Owner Operator
B & M Recycling
05.2019 - 08.2026
Personal Care Assistant
Lerwin retirement Village
07.2014 - 11.2016
Certificate III Horticulture - Certificate III Horticulture
External Learning
05.2014 - 11.2016
St John First Responder
St John Australia
08.2013 - 11.2015
Certificate III Aged Care - Certificate III Aged Care
External Learning
09.2009 - 02.2012
Bar Attendant
O'Sullivan Beach Football Club
02.1995 - 10.1998
Retail Assistant
Angus & Robertson Bookworld
03.1991 - 04.1994
Administrative Assistant
Ray White Real Estate
Delivery Driver
KFC
Wyong Technology High School
Certificate Of Completion - Diploma of Chinese Massage And Acupressure
External Learning
Certificate Of Completion - Japanese Language Conversation
Central Coast Careers College
Certificate Of Completion - Level 1 & 2 AUSLAN
Royal South Australian Deaf Society
Certificate II - Emergency Medical First Response
St John Australia
RSA Badge - Responsible Service of Alcohol
External Learning
Ray a