Meliza Antiller
Perth,WA
Summary
Adept at enhancing customer satisfaction and streamlining support efforts, I leveraged my strong work ethic and problem-solving skills at PJLI Corp. Cebuana Lhuillier Pawnshop. My expertise in CRM software and exceptional teamwork significantly improved service delivery, achieving notable customer satisfaction levels without compromising data confidentiality or efficiency.
Overview
1
1
Certification
Work History
Customer Service Office Staff Member
PJLI Corp. Cebuana Lhuillier Pawnshop
- As Vault Custodian keeper of the pawned jewelry items of the clients.
- Front desk assistance for money remmitances
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Maintained detailed records of customer interactions, streamlining future communication and support efforts.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
- Accurately documented information from calls into the CRM system, enabling seamless follow-ups when necessary.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
Education
Bachelor Of Science In Computer Science - Computer Programming
Naval Institute of Technology
Naval, Biliran Philippines04.2005
Skills
- Strong work ethic
- Organization
- Complaint handling
- Scheduling appointments
- Billing and invoicing
- File management
- Calendar management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Customer service excellence
- Team collaboration
- Active listening
- Money handling
- Customer relations
- Data entry
- Customer relationship management
- Issue and complaint resolution
- Record keeping
- Customer data confidentiality
Certification
GOLD APPRAISING WORKSHOP
- April 2009 to June 2015
Timeline
Customer Service Office Staff Member
PJLI Corp. Cebuana Lhuillier Pawnshop
Bachelor Of Science In Computer Science - Computer Programming
Naval Institute of Technology
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