Melkym Haereroa
Victoria Park
Summary
Experienced in delivering exceptional administrative support and customer service. A business professional with strong attention to detail. Proven track record in effectively managing all duties, ensuring smooth daily operations and client satisfaction through high accuracy. Thriving in team settings, adaptable to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Receptionist / Recruitment Assistant / PA to CEO / Purchasing Officer / Accounts Payable
Pultron Composites
06.2022 - 01.2024
- Answering, screening and directing calls
- Greet and welcome visitors
- Boardroom management
- Maintaining reception area
- Maintaining NDAs and visitor registrations
- Handling office correspondence - emails
- Scheduling appointments and meetings
- Maintaining office supplies and equipment
- Filing and organising documents
- Processing incoming and outgoing mail
- Bookkeeping and data entry
- All administrative duties
- Minute taking
- Processed invoices
- Investigating and resolving invoice discrepancies and payment issues
- Bank reconciliation
- Budget management
- Vendor management
- EOM closing
- Payment management
- Purchasing and management of stock
- Organising of company functions and events
- Diary management - CEO, HR Manager and Office
- Fleet management
- Travel arrangements
- Advertising for new positions within the company
- Interviewing and screening new employees
- Organising and conducting inductions
Receptionist
Smile Dental Clinic
09.2021 - 05.2022
- Answering calls
- Greet and welcome patients
- Maintaining reception and waiting room
- Handling patient queries and concerns
- Scheduling appointments
- Maintaining office supplies and equipment
- Filing and organising patient documents
- Processing payment
- Process patient transfer to other clinics
Virgin Australia Customer Service Officer
Menzies Aviation
09.2021 - 05.2022
- Dealing with passenger flight queries and concerns
- Verifying travel documents and issuing boarding passes
- Explaining luggage restrictions and handling baggage check-in
- Assisting with special needs passengers, including children traveling alone and those requiring special assistance.
- Handling dangerous goods
- Following strict safety and security measures
- Ensuring compliance with safety and environmental regulations
- Airport announcements
Customer Service Representative
Coles
02.2020 - 09.2021
- Providing Customer Service
- Processing Payments
- Operating Cash Registers
- Following Procedures
- Balancing the Till
- Handling Exchanges and Refunds
Program Facilitator / Pastoral Care / Administration / Event Planner
Arise
01.2019 - 12.2019
- Develop and implement schedules, agendas, and activities for programs and sessions
- Ensure programs align with intended outcomes and goals
- Designing and adapting program materials
- Communicate effectively with participants
- Maintain accurate records of contacts and communication
- Connect with participants through various channels (face-to-face, email, social media)
- Monitor group engagement and behaviour, addressing any issues that arise
- Guide discussions, facilitate problem-solving, and promote collaboration
- Administrative duties
- Creating digital designs - video and graphic
Crew Trainer
McDonalds
09.2016 - 12.2019
Customer Service Representative
Target
01.2015 - 09.2016
Education
Certificate of University Preparation -
University of Waikato
11.2016
Retail Makeup & Skin Care -
WA Academy
12.2014
Year 11 -
Esperance Senior High School
12.2012
Skills
- Relationship Building
- Teamwork
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Office administration
- File management
- Administrative support
- Schedule management
- Microsoft 365
- Accredo Accounting
- Adobe Creative Cloud
- MEX
Timeline
Receptionist / Recruitment Assistant / PA to CEO / Purchasing Officer / Accounts Payable
Pultron Composites
06.2022 - 01.2024
Receptionist
Smile Dental Clinic
09.2021 - 05.2022
Virgin Australia Customer Service Officer
Menzies Aviation
09.2021 - 05.2022
Customer Service Representative
Coles
02.2020 - 09.2021
Program Facilitator / Pastoral Care / Administration / Event Planner
Arise
01.2019 - 12.2019
Crew Trainer
McDonalds
09.2016 - 12.2019
Customer Service Representative
Target
01.2015 - 09.2016
Retail Makeup & Skin Care -
WA Academy
Year 11 -
Esperance Senior High School
Certificate of University Preparation -
University of Waikato
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