Mellisa Bennetts

EGM Partners is a modern Executive Search, Recruitment and HR consultancy with a focus on excellence, business outcomes and continuous improvement. They are trusted by a range of clients from SMEs to ASX and Blue-Chip companies across all industries. EGM has brought the Executive Search and Recruitment industry into the 21st century...into the "now of work" by incorporating technology and science to the search attraction and identification of talent. EGM focuses on bringing a refreshing customer-centric approach to the recruitment and staffing Industry. This means combining "best in class" recruitment services, technology, and customer experience.

Key responsibilities:

• Strategic talent acquisition and management of the recruitment process. Including sourcing, attraction through various channels (job boards, social media, professional networks, referrals). screening, interviewing, and hiring and compliance.
• Building talent pipelines by developing and maintaining a network of potential candidates for current and future job openings. This includes building relationships with passive candidates, maintaining contact with previous applicants, and engaging with talent communities to ensure a steady pipeline of qualified candidates.
• Candidate assessment and selection, evaluating candidates' skills, competencies, and cultural fit. Include behavioural assessments, technical tests, and reference checks.
• Relationship management and collaboration with hiring managers to understand their hiring needs, requirements, and preferences. This includes providing guidance on job descriptions, candidate profiles, and market trends, as well as managing expectations and timelines.
• Understanding and interpreting industry trends, market conditions, and competitor activities to identify talent acquisition opportunities and challenges. Reviewing market research, analysing labour market data, and adapting recruitment strategies accordingly.
• Providing guidance, mentorship, and training to junior recruiters or team members Sharing best practices, providing feedback on performance, and supporting their professional development.
• Data analysis and reporting to track recruitment metrics and performance, identify areas for improvement, this includes generating regular reports and dashboards to communicate key recruitment metrics to senior leadership.
• Continuously evaluating and optimising recruitment processes and practices to enhance efficiency, effectiveness, and candidate experience and implement changes.

Key achievements:

• Consistently achieved or exceeded hiring targets, demonstrating the ability to effectively source, screen, and select qualified candidates within specified timeframes.
• Implemented initiatives to improve the candidate experience throughout the recruitment process, leading to positive feedback from candidates, increased candidate satisfaction, and a stronger employer brand.
• Streamlined and optimised the recruitment process to improve efficiency and effectiveness. This involved implementing new technologies, refining workflows, and standardising recruitment procedures.

Locher Human Resources provides customised recruitment solutions for organisations across the public and private sector in both temporary, contract and permanent recruitment. Specialising in areas of Office Support, Marketing, Human Resources and Accounting & Finance

Key responsibilities:

• Partner with organisations to provide integrated recruitment, retention, and development strategies.
• Provide end to end service including planning, attracting, and selecting. Determining candidate suitability through interviewing analysing; verifying and confirming qualifications
• Served as a trusted advisor to both clients and candidates in all stages of the recruitment process, ensuring clear communication and expectations management.
• Negotiated competitive compensation packages on behalf of candidates, ensuring mutually beneficial outcomes for both parties involved.

Department for Education and Child Development’s (DECD) bring together the key government functions that deliver and regulate services for children and their families. Delivering critical care, protection, health, and wellbeing services that provide the essential foundations for children, young people and families to thrive.

Key responsibilities:

• Determining candidate suitability through interviewing analysing; verifying and confirming qualifications
• Candidate management
• Developing, collating, and evaluating reports for senior members of organisation.
• Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
• Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organisational skills.

Serco is an international service company, which supports governments, agencies, and companies in providing assured service excellence. Serco offers expertise in operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, immigration, information and communications technology, justice, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.

Key responsibilities:

• Manage of one of Serco critical and complex national accounts
• Lead, coach, develop and mentor recruitment teams both in house and remotely to achieve individual and group targets.
• Build and maintain strong relationships with key stakeholders within the organisation. Ensuring regular communication, understanding needs and challenges, and being proactive in addressing any concerns or issues that may arise.
• Develop, collate, and evaluate reports and dashboards for management. Analysing analytics to track recruitment metrics and performance, identify areas for improvement, and make data-driven decisions
• Manage relationships external recruitment agency, suppliers LinkedIn and SEEK etc
• Provide end to end service including planning, attracting, selecting and on- boarding. Determining candidate suitability through interviewing analysing; verifying and confirming qualifications
• Facilitating Assessment Centres and associated processes

Key achievements:

• Successfully promoted our start up function and broadened trust, respect, and reliability of service with account / divisional managers.
• Instilled a culture of collaboration and flexibility ensuring key outcomes and objectives achieved.
• Created a highly energised and engaged team environment, enabling team members to successfully achieve both personal and professional goals.
• Selected as a Participant in Serco’s Future Leader Program

Serco owned and operated Great Southern Rail from 1997 to 2015. Great Southern Rail proud operators of The Ghan, The Indian Pacific and The Overland trains providing world standard train journeys and connecting travellers from around the world with the Australian Outback.

Key responsibilities:

• Develop, co-ordinate and evaluate all recruitment, selection, and induction programs in line with both Great Southern Rail and Serco requirements.
• Develop strategies to engage and retain employees by implementing initiatives to enhance employee satisfaction, morale, and motivation.
• Develop and implementing performance management systems to evaluate employee performance, provide feedback, and identify areas for improvement.
• Support and educate managers in relation to on boarding, probation and managing performance.
• Design, develop, deliver, and evaluate training programs to provide staff with the skills required to execute their roles.
• Manage the training and recruitment budget effectively, including allocating resources appropriately, tracking expenses, and optimising cost per hire.
• Develop, assess, and deliver the annual workforce training and development plan.
• Assess staff performance and customer service standards.
• Identify training needs and undertaking training needs and ‘gap’ analysis.
• Manage communication of operational changes and implementation of changes

Key achievements:

• Reviewed, developed, and implemented the new Travel Centre Induction, Sales, Customer Service and Holiday training programs.
• Implemented rewards and recognition programs, training and education and familiarisation programs.
• Created and implemented strategies to enhance individual learning abilities.
• Developed and implemented both quantitative and qualitative systems and audit checks.
• Introduced nationally recognised certificate qualifications for Travel Centre staff.
• Developed and implemented the Wellness and Wellbeing program.

Key responsibilities:

• Staff management of the Sales Support team of 30 to coordinate the delivery of reservation fulfilment material with business service levels, (including confirmations of reservations, ticketing, and e-mail support within the wholesale and international business units)
• Execute quality control measures to ensure accurate guest fulfilment material.
• Identify training and development needs of team members, develop best practice learning techniques and on-going personal development goals.
• Train, motivate and coach sales staff through strong leadership, a regular one on one program, group team meetings, weekly staff newsletters and daily contact centre updates.
• Employee relations, resolving conflicts, conducting investigations, mediating disputes, and implementing corrective actions to address issues and maintain a positive work environment.

Key achievements:

• Developed KPI’s for the Administration Department
• Developed and implemented new confirmations and ticketing procedures.
• Developed the Quality Assurance Check Systems for Guest Fulfilment material.
• Created and implemented Training Support documentation.