Summary
Overview
Work History
Skills
References
Timeline
Generic

Mellissa Groves

Longford,Tasmania

Summary

Dynamic Cafe Manager with a proven track record at JJs City Cafe, enhancing customer satisfaction and streamlining operations. Expert in coffee shop operations and staff management, I excel in encouraging team productivity and maintaining high service standards. Recognized for exceptional barista skills and a calm demeanor, I consistently drive positive outcomes and customer loyalty.

Overview

21
21
years of professional experience

Work History

Cafe Manager

JJs City Cafe
09.2018 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Cafe Attendant Waitress

JJs Bakery & Old Mill Cafe
09.2008 - 09.2018
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
  • Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
  • Received consistently positive feedback from customers on attentive service and product knowledge.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.
  • Monitored food temperatures to comply with safety regulations.
  • Replenished products daily for optimal freshness and visibility.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Prepared high-quality beverages and food items, adhering to recipes and presentation standards.
  • Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
  • Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
  • Processed sales transactions using POS system.
  • Barista

IGA Retail Assistant

Marcus’ IGA Express
01.2003 - 04.2006
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift..
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Completed certificate 2 in retail operations

Skills

  • Barista skills
  • Customer Engagement
  • Coffee Shop Operations
  • Foodservice
  • Employee Scheduling
  • Staff Management
  • Health and Safety Regulations
  • Timekeeping
  • Multi tasking
  • Problem-Solving
  • Reliable and Responsible
  • Safe Food Handling
  • POS Terminal Operation
  • Calm and Pleasant Demeanor
  • Recruitment and hiring

References

Employment

Sharon Drake

0400 170 487


Personal

Natasha Hubbard

0408 058 734

Timeline

Cafe Manager

JJs City Cafe
09.2018 - Current

Cafe Attendant Waitress

JJs Bakery & Old Mill Cafe
09.2008 - 09.2018

IGA Retail Assistant

Marcus’ IGA Express
01.2003 - 04.2006

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Mellissa Groves