Mellissa Hill
Toowoomba,QLD
Summary
Adept at relationship building and multitasking, I enhanced team performance and customer satisfaction at Hillzy Mobile Cafe and Takeaway. Leveraging excellent communication and PPE compliance, I improved service quality and safety. My proactive approach and interpersonal skills drove positive outcomes in fast-paced environments, showcasing my ability to manage teams and prioritize client well-being effectively.
Overview
17
17
years of professional experience
Work History
Volenteered
hillzy mobile cafe and takeaway
Toowoomba, Qld
12.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Personal Carer Unpaid
family
Toowoomba, Qld
06.2008 - Current
- Assisted clients in maintaining an active lifestyle by accompanying them on walks outdoors.
- Drove clients to doctors' appointments and social outings.
- Provided personal care and support to clients with a range of physical and mental health needs.
- Laundered clothing and bedding to prevent infection.
- Monitored health and well-being of clients and reported significant health changes.
- Cleaned rooms thoroughly between shifts using appropriate cleaning materials and techniques.
- Responded quickly and calmly in emergency situations involving medical crises or accidents.
- Assisted clients with maintaining good personal hygiene.
- Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
- Provided emotional support to patients during difficult times such as illness or bereavement periods.
- Assisted patients with mobility issues by helping them transfer from bed to wheelchair or other equipment.
Education
High School Diploma -
Clifton State High School
Clifton, QLD11-1995
Skills
- Relationship building
- Excellent communication
- Multitasking Abilities
- PPE compliance
- Team management
- Interpersonal communication
References
References available upon request.
Timeline
Volenteered
hillzy mobile cafe and takeaway
12.2023 - Current
Personal Carer Unpaid
family
06.2008 - Current
High School Diploma -
Clifton State High School
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