Mellissa Lee-ann McMullan
Mildura,Australia
Summary
Adept at data entry and demonstrating exceptional teamwork, I significantly contributed to surpassing monthly sales targets at Mildura Fruit Juices Aust. My expertise in complaint resolution and cultural sensitivity, honed at Sunraysia Residential Services Inc, ensured high levels of customer and client satisfaction.
Dynamic individual with hands-on experience in Customer Service and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Services Assistant
Mildura Fruit Juices Aust
02.2009 - Current
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, Issuing Invoices and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Data Entry & Reconciliation of products.
- Effective issuing and receipting of product and packaging materials.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Disability Support person/Relieving Team Leader across all areas/Staff Trainer/Mentor
Sunraysia Residential Services Inc
01.2000 - 01.2008
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Participated in regular meetings focused on discussing ongoing challenges faced by the support team along with possible improvements that could be made.
- Transported clients to and from medical appointments with safety and efficiency.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recorded status and duties completed in logbooks for management.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained a high level of service quality with consistent attention to detail and thorough documentation of client interactions.
- Proactively identified potential challenges within the support services function, developing strategies to mitigate risks before they became critical issues.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Certificate IV In Assessment And Workplace Training -
Sunraysia Institute of TAFE
07.2005
Certificate IV In Business - Frontline Management
Sunraysia Institute of TAFE
11.2004
Certificate IV In Community Services - Disability work
Sunraysia Institute of TAFE
05.2003
Year 10 completion -
Chaffey Secondary College
Mildura, Victoria01.2003
Skills
- Data Entry
- Computer Skills
- Documentation And Reporting
- Complaint resolution
- Payment Processing
- Staff education and training
- File coordination
- Teamwork and Collaboration
- Problem-solving abilities
- Customer Data Confidentiality
- Cultural Sensitivity
Professionalreferences
- Naomi Brown, Waters Excavations, Former Team Leader for Sunraysia Residential Services Inc, 0428 590 276
- Emma Marks, Owner - Mildura Garden Supplies, Former Respite Manager for Sunraysia Residential Services Inc, 0400 152 563
- Rebecca Healy, Sales and Demand Planning Manager, Mildura Fruit Juices Aust, 0438 098 126
References
- Bruce Pirie, Aust Gov Department of Defence, Commercial Director, +61 2 6265 1234
- Vanessa Wilson, Centrelink Mildura, Customer Service Advisor, 0404 827 573
Personal Information
- Place of Birth: Mildura, Victoria, Australia
- Date of Birth: 29/12/77
Timeline
Customer Services Assistant
Mildura Fruit Juices Aust
02.2009 - Current
Disability Support person/Relieving Team Leader across all areas/Staff Trainer/Mentor
Sunraysia Residential Services Inc
01.2000 - 01.2008
Certificate IV In Business - Frontline Management
Sunraysia Institute of TAFE
Certificate IV In Community Services - Disability work
Sunraysia Institute of TAFE
Year 10 completion -
Chaffey Secondary College
Certificate IV In Assessment And Workplace Training -
Sunraysia Institute of TAFE
Similar Profiles
Nicolas BoucherNicolas Boucher
Box Stacker at Nippy's Fruit JuicesBox Stacker at Nippy's Fruit Juices
Sanaila TukanaSanaila Tukana
Factory Hand at Mildura Fruit JuiceFactory Hand at Mildura Fruit Juice
Lauvale TuifaoLauvale Tuifao
Fruit Sorter at Mildura Fruit CompanyFruit Sorter at Mildura Fruit Company