Summary
Overview
Work History
Skills
Certification
Personal Information
References
Timeline
Generic

Mellissa Robertson

Shepparton North,Victoria

Summary

Friendly Dental Receptionist dedicated to greeting every patient with a smile and running front desk day-to-day operations smoothly. Strengths include handling payments and insurance claims, Excellent Verbal and Written communication abilities, manage multi-line phone systems, scheduling and confirming appointments and addressing any patient concerns.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dental Receptionist

NATIONAL DENTAL CARE
10.2019 - Current
  • Greeting Patients as first point of contact, answering phones, Assisting patients with dental advice, Scheduling appointments/Confirming and sending reminders, Updating patient medical history, Preparing patient specialist referrals scanning and emailing, Reviewing patient recall lists, Maintaining patient accounts, Submit patient claims to health funds and Medicare, Stock control of office supplies and surgeries, Staff meeting scheduling and minute taking, End of Day Reconciliation, Assist Practice Manger meeting monthly targets.
  • Training of new staff, Supervise and assist staff members when Practice Manager is away.

Dental Nurse/Receptionist

ADINAS DENTAL COSMETICS
03.2014 - 09.2019
  • Greeting Patients as first point of contact, answering phones, Assisting patients with dental advice, Scheduling appointments/Confirming and sending reminders, Updating patient medical history, Preparing patient specialist referrals scanning and emailing, Reviewing patient recall lists, Maintaining patient accounts, Submit patient claims to health funds and Medicare, Stock control of office supplies and surgery, End of Day Reconciliation
  • Training of new staff
  • Assist Dentist with dental procedures, Implants, Fillings, Crowns, Extractions, Impressions ect
  • Process x-rays take OPGS, prepare treatment room
  • Assist in laboratory procedures pour impressions, make whitening trays.
  • Sterilization of instruments in accordance with infection control
  • Use of program D4W.

2IC POSITION

SPARKLERS THE PARTY SHOP
  • Taking care of customer orders, Using Helium, Using my imagination making creations with balloons, Deliveries, Answering phones, Shop Displays, Set up for functions/corporate Deb Balls, 21st Birthdays, Football Presentations, Christenings and many more, General house keeping, End of day reconciliation, Ordering stock, managing stock control, Training and managing of new staff, Opening and closing of the shop, Emailing quotes and diagrams, Supervisor 2 other staff members

Leased Kitchen

TALLYGAROOPNA HOTEL
  • Washing dishes, Helping prepare the meals, Waitressing, Ordering fresh produce, Stock control, Function set ups, Menu planning, Taking payment and Customer orders, Budgeting, Meeting sales Targets

Skills

  • Administrative Support
  • Knowledge of Dental Terminology
  • Patient Relationships
  • Payment processing and Insurance claims
  • Patient Scheduling and Appointment confirmation
  • Phone and Email Etiquette
  • Treatment Room Setup
  • Dental Staff Support
  • Patient Flow Management
  • Clinic Opening and Closing
  • Front Desk Management
  • Patient Confidentiality
  • Punctual and Reliable
  • Infection Control

Certification

  • Certificate 11 in Retail
  • Certificate 11 In Hospitality
  • Provide Advanced Resuscitation
  • Cardiopulmonary Resusciation
  • Working With Childrens
  • Full Manual Drivers License

Personal Information

Date of Birth: 04/27/85

References

  • Mele Namoa, Practice Manager, National Dental Care, 58314475
  • Komal Makwana, Practice Manager, Adina’s Dental Cosmetics, 58212388

Timeline

Dental Receptionist

NATIONAL DENTAL CARE
10.2019 - Current

Dental Nurse/Receptionist

ADINAS DENTAL COSMETICS
03.2014 - 09.2019

2IC POSITION

SPARKLERS THE PARTY SHOP

Leased Kitchen

TALLYGAROOPNA HOTEL

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Mellissa Robertson